---
schema_version: "1"
id: 977237a5d7e7e10f727dcfb7761fa3c9adf402c25ffd594aca06f447fba3ec0a
title: Optimize Knowledge Articles for Search Answers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_es_search_answers_optimize_sources.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_es_search_answers_optimize_sources.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e31262177c958f76df68207f53e9a8b6f8350e19cec02dd4e6cd6920098c9cff
description: To improve search results with AI-generated Search Answers, review your source knowledge articles or Data Cloud data model object (DMO) text fields and optimize titles and body text.
products:
  - Cross Cloud
release: "264"
---
# Optimize Knowledge Articles for Search Answers

To improve search results with AI-generated Search Answers, review your source knowledge articles or Data Cloud data model object (DMO) text fields and optimize titles and body text.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Experience Cloud Sites (LWR or Aura) with Lightning Knowledge enabled for <strong>Search Answers</strong> and <strong>AI-Generated Search Answers</strong>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience with Lightning Knowledge and Data Cloud enabled for <strong>AI-Generated Search Answers from Data Cloud sources</strong>. See <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_dc_editions.htm&amp;type=5&amp;language=en_US" target="_blank">Data Cloud edition availability</a>.</td></tr></tbody></table>

Search Answers indexes knowledge articles and DMO sources and then uses hybrid search—which combines keyword and vector search—to find the most relevant passages and provide an AI-generated response.

## Titles

Titles impact relevance for all content in knowledge articles. To improve knowledge article titles for search:

- Update the title to reflect the article’s content and align with users’ search intent.
- Use relevant keywords to improve search visibility and accuracy.
- Keep titles under 60 characters.
- Include action verbs to help users solve specific issues.
- Be concise, specific, and user-focused.
- Avoid vague and generic language.

## Content

To help Search Answers index knowledge articles, break content into small sections and limit the number of steps. If sections contain too many words, Search Answers can’t always index content or retrieve it to generate responses.

To improve knowledge article content for search:

- Write a good introduction to help users determine that they’re in the right place.
- Use short sentences and paragraphs.
- Include the most important information at the top of the article.
- Order solutions from simplest to most complex.
- Use subheadings to split articles into logical semantic sections.
- Use numbered or bulleted lists. To guide users through a process, use numbered lists and limit the number of steps.

#### See Also

- [Get Relevant Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_ai_search_answers.htm&release=264.0.0&type=5 "Resolve issues quickly and deflect cases with Einstein Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources. Enter a question or phrase in the global search bar, the Knowledge sidebar on the case console, or from Experience Cloud sites. Search Answers extracts the most relevant response or provides an AI-generated response from your knowledge or Data Cloud data model object (DMO) sources. Search Answers supports only English queries and searches only English language articles and DMO fields.")