--- schema_version: "1" id: e767b4fb7caf78457cb8378f72ab0044b1999c456820ac40916ee02646d85a02 title: Billing Considerations for Search Answers collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_es_search_answers_billing.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_es_search_answers_billing.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: a133c045a6bbad2f27cea5d1e51893a5f3d450cbe24d48ecb4cd4ebe97471bd7 description: AI-Generated Search Answers from Data 360 sources creates a hybrid search index for source data model objects (DMOs) and uses generative AI to respond to user questions. Use of AI-Genererated Search Answers impacts the consumption credits in these usage types. products: - Cross Cloud release: "264" --- # Billing Considerations for Search Answers AI-Generated Search Answers from Data 360 sources creates a hybrid search index for source data model objects (DMOs) and uses generative AI to respond to user questions. Use of AI-Genererated Search Answers impacts the consumption credits in these usage types. Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type. Some usage types aren’t metered for certain licenses or editions, such as a Data 360 Profiles license or Agentforce 1 Edition. Check your licenses and review license documentation for more information. Unstructured data and search index are not available for orgs operating Data 360 under the Customer Data Platform (CDP) license. ## Data 360 Usage When you use Data 360 for data collection and processing, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card. - If your contract included Data Service Credits, those are consumed for all Data 360 usage. - If you run out of Data Service Credits, your org is billed at your Data Service Credit overage rate for the remainder of your term unless more credits are added. - If you have Flex Credits for Data 360, those credits are consumed instead. Data Services and Flex Credits organize data services within different usage type groupings. For more information, see [Data Services Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_data_usage_types.htm&type=5&language=en_US) and [Flex Credits Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_flex_credits_for_data360.htm&type=5&language=en_US). To check multipliers for each usage type, see the [Multipliers for Data Services Rate Card](https://www.salesforce.com/data/rates/multipliers/) or the [Agentforce & Data 360 Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). The cost of each credit is determined by your contract.

Digital Wallet	Usage Type	Usage Type Description	Notes
Data Services	Unstructured Data Processed	Usage is calculated based on the amount of unstructured data that is processed without using AI assisted content processing and extraction. For example, if the search index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the search index processes five audio/video files that are on average 100MB each, usage is calculated as 500MB. In Data 360, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB. If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.	In Data 360, unstructured data may be chunked and vectorized using an embedding model. For audio and video files, a text transcript is created before the files are chunked. Usage is computed only once across all these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB. If a video file of 1GB is transcribed, chunked, and vectorized, usage is computed as 1GB. A DMO and all its file attachments are treated as a single unit for processing purposes. For example, if Data 360 processes incremental changes either to the fields on a source DMO or to a file attachment on that DMO, all file attachments are reindexed. The cost of creating a search index remains the same for vector search index and hybrid search index.
Flex Credits	Data 360 Unstructured Processing	Usage is calculated based on the amount of unstructured data that is processed without using AI assisted content processing and extraction. For example, if the search index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the search index processes five audio/video files that are on average 100MB each, usage is calculated as 500MB. In Data Cloud, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB.If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.	In Data 360, unstructured data may be chunked and vectorized using an embedding model. For audio and video files, a text transcript is created before the files are chunked. Usage is computed only once across all these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB. If a video file of 1GB is transcribed, chunked, and vectorized, usage is computed as 1GB. A DMO and all its file attachments are treated as a single unit for processing purposes. For example, if Data 360 processes incremental changes either to the fields on a source DMO or to a file attachment on that DMO, all file attachments are reindexed. The cost of creating a search index remains the same for vector search index and hybrid search index.
Data Services	Data Queries	Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried.	For vector search queries against unstructured data, the number of vectors in the search index are counted. For hybrid search queries against unstructured data, the number of vectors and keyword records in the search index are counted. In a typical search index, the number of keyword records is the same as the number of vectors.
Flex Credits	Data 360 Queries	Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. When an object is queried in the context of a data space, the number of rows processed is based on the total number of processed rows in the source object, not the number of rows pertaining to the particular data space	For vector search queries against unstructured data, the number of vectors in the search index are counted. For hybrid search queries against unstructured data, the number of vectors and keyword records in the search index are counted. In a typical search index, the number of keyword records is the same as the number of vectors.

## Data 360 Storage Usage Storage costs are determined by your contract. Use Digital Wallet to check your current usage.

Digital Wallet	Usage Type	Usage Type Description	Notes
Data Storage	Storage Beyond Allocation	Usage is calculated based on the amount of storage used above the amount allocated.	Every file ingested and table created, including unstructured data lake objects (UDLO), unstructured data model objects (UDMO), CDMO, or index data model objects (index DMO), count toward Data 360 data storage, including the following. Chunk and index DMOs generated when vector or hybrid search indexes are created File attachments from Salesforce objects ingested into Data 360 Transcripts of processed audio and video files

Digital Wallet

Usage Type

Usage Type Description

Notes

Data Storage

Storage Beyond Allocation

Usage is calculated based on the amount of storage used above the amount allocated.

Every file ingested and table created, including unstructured data lake objects (UDLO), unstructured data model objects (UDMO), CDMO, or index data model objects (index DMO), count toward Data 360 data storage, including the following.

Chunk and index DMOs generated when vector or hybrid search indexes are created
File attachments from Salesforce objects ingested into Data 360
Transcripts of processed audio and video files

## Agentforce and Generative AI Usage When your org uses an Agentforce or generative AI, it consumes Agentforce Flex Credits or Einstein Requests credits. If you have any active Einstein Requests credits, those credits are consumed first. If you run out of Einstein Requests credits or never had any, your org consumes Agentforce Flex Credits. For more information, see [Flex Credits Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&type=5&language=en_US) and [Einstein Requests Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_einstein_requests.htm&language=en_US&type=5). To check multipliers for each usage type, see the [Agentforce & Data 360 Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). The cost of each credit is determined by your contract.

Digital Wallet	Usage Type	Usage Type Description	Notes
Einstein Requests	Standard Prompts Basic Prompts Advanced Prompts	Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply. All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts. Tokens are units of data processed by the AI models. Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.	–
Flex Credits	Standard Prompts Basic Prompts Advanced Prompts	Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply. All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts. Tokens are units of data processed by the AI models. Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.	For search indexes that use enriched indexing, calls to the LLM to generate enriched chunks are counted as Standard Prompts. For more information see, Flex Credits Billable Usage Types.

Digital Wallet

Usage Type

Usage Type Description

Notes

Einstein Requests

Standard Prompts

Basic Prompts

Advanced Prompts

Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply.

All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts.

Tokens are units of data processed by the AI models.

Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.

–

Flex Credits

Standard Prompts

Basic Prompts

Advanced Prompts

Tokens are units of data processed by the AI models.

Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.

For search indexes that use enriched indexing, calls to the LLM to generate enriched chunks are counted as Standard Prompts. For more information see, Flex Credits Billable Usage Types.

For more information on how usage is billed, refer to your contract or contact your account executive. #### See Also - [Get Relevant Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_ai_search_answers.htm&release=264.0.0&type=5 "Resolve issues quickly and deflect cases with Einstein Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources. Enter a question or phrase in the global search bar, the Knowledge sidebar on the case console, or from Experience Cloud sites. Search Answers extracts the most relevant response or provides an AI-generated response from your knowledge or Data Cloud data model object (DMO) sources. Search Answers supports only English queries and searches only English language articles and DMO fields.") - [Data Cloud Billable Usage Types](https://help.salesforce.com/s/articleView?id=data.c360_a_data_usage_types.htm&language=en_US) - [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&language=en_US) - [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&language=en_US)