Let administrators manage the settings of Einstein Search for Knowledge, so that service
agents and their customers use Einstein Search for Knowledge features for easier access to
knowledge articles related to their work.
Required Editions
| Available in: Lightning Experience |
| Available in:
Essentials, Professional, Enterprise, Performance,
and Unlimited Editions with Lightning Knowledge enabled.
|
| User Permissions Needed |
| To manage the feature |
User Can Manage Knowledge
AND
Customize Application
|
| To view Knowledge Settings in Setup |
Knowledge User License |
Manage Einstein Search for Knowledge:
- From Setup, in the Quick Find box, enter Einstein Search, and then
select Settings.
- In the features box, enable or disable Einstein Search for Knowledge
enhancements (requires Actionable Instant Results).
- Save your changes.
