---
schema_version: "1"
id: 287d1b6fca4671446a8cbb2c78d82b19276a5b26bce930cd0c0fac1d16e2568d
title: Enable Search Answers or AI-Generated Search Answers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_es_enable_search_answers.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_es_enable_search_answers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6ed986fb0832b576083182ad1c114dcf397e2122db4f3ee8be43c86d580938a7
description: Search Answers gets the most relevant snippets from your data sources, and AI-generated Search Answers uses knowledge articles and other sources to generate tailored responses to user questions. Search Answers supports only English queries and searches English-only knowledge articles or Data Cloud data model object (DMO) fields.
products:
  - Cross Cloud
release: "264"
---
# Enable Search Answers or AI-Generated Search Answers

Search Answers gets the most relevant snippets from your data sources, and AI-generated Search Answers uses knowledge articles and other sources to generate tailored responses to user questions. Search Answers supports only English queries and searches English-only knowledge articles or Data Cloud data model object (DMO) fields.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Experience Sites (LWR or Aura) with Lightning Knowledge enabled for <strong>Search Answers</strong> and <strong>AI-Generated Search Answers</strong>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience with Lightning Knowledge and Data Cloud enabled for <strong>AI-Generated Search Answers from Data Cloud sources</strong>. See <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_dc_editions.htm&amp;type=5&amp;language=en_US" target="_blank">Data Cloud edition availability</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d31544e67">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31544e67 ">To enable Search Answers:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31544e67 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Before you enable AI-Generated Search Answers from Data Cloud sources, [enable Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&type=5&language=en_US) to get started with generative AI features.

1. From Setup, in the Quick Find box, enter Einstein Search, and then select **Settings**.
2. Select the Search Answers settings that you want to enable. <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <thead class="slds-text-title_caps ">
            <tr><th style="vertical-align:bottom;text-align:left;" id="d31544e109-option">Feature</th>

            <th style="vertical-align:bottom;text-align:left;" id="d31544e109-desc">Details</th>
          </tr></thead>
          <tbody><tr class="">
            <th style="vertical-align:top;" headers="d31544e109-option" id="d31544e122">Search Answers</th>

            <td style="vertical-align:top;" headers="d31544e109-desc d31544e122">Extract the most relevant snippet to answer a question. This feature can take up
              to 24 hours to activate.<p>Starting in March 2025 (Spring ’25), you can’t enable
                Search Answers.</p>
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d31544e109-option" id="d31544e133">AI-Generated Search Answers</th>

            <td style="vertical-align:top;" headers="d31544e109-desc d31544e133">Generate an answer to a question from multiple knowledge articles. This feature
              can take up to 24 hours to activate. This feature also requires Search
              Answers.<p>Starting in March 2025 (Spring ’25), you can’t enable AI-Generated Search
                Answers.</p>
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d31544e109-option" id="d31544e144">AI-Generated Search Answers from Data Cloud sources</th>

            <td style="vertical-align:top;" headers="d31544e109-desc d31544e144">Generate an answer to a question from up to 5 Data Cloud DMOs that you specify
              as sources.<p>If Search Answers and AI-Generated Search Answers are enabled in your
                org, you must disable them to select AI-Generated Search Answers from Data Cloud
                sources.</p>
            </td>

          </tr>
        </tbody></table>
3. Save your changes.
4. If you want to enable AI-Generated Search Answers for Experience Cloud sites, from the site workspace, go to **Administration** | **Preferences**, and select **Allow AI-Generated Search Answers for Knowledge**.
    
    ![Experience site administration page shows AI-Generated Search Answers for Knowledge enabled.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-search-264-0-0-production-enus/6a28c936-3b68-4186-bc09-7ab905f33ef3/search/images/SA_ExpSiteactivation.png)
    
    If you're using an LWR site, this feature requires the Search Bar and the Results Layout component on the Search page. In the Results Layout component, make sure the result source is set to CRM Object and the object included in the search is set to the Knowledge object. If you’re using an Aura site, include the Global Search Results component.
    
    AI-Generated Search Answers from Data Cloud sources doesn't currently support Experience Cloud sites.
5. Save your changes.

After you enable AI-Generated Search Answers from Data Cloud sources, the next step is to select the DMOs and fields to use as sources for Search Answers.

#### See Also

- [Search Answers Requirements and Considerations](https://help.salesforce.com/s/articleView?id=ai.search_ai_search_answers_ref.htm&release=264.0.0&type=5 "Standard Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources have different requirements and capabilities.")
- [Select Data Model Objects as Sources for Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_es_search_answers_select_dmo_sources.htm&release=264.0.0&type=5 "Specify Data Cloud data model objects (DMOs) and fields to use as sources for AI-generated Search Answers. Use Lightning App Builder to create a Lightning record page for each DMO so that users can see the source records for the AI-generated summaries.")
- [Give Users Access to Search Answers or AI-Generated Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_es_agent_access_search_answers.htm&release=264.0.0&type=5 "Use permission sets to give service reps and Knowledge users access to Search Answers, AI-Generated Search Answers, or AI-Generated Search Answers from Data Cloud sources. Only users with the Search Answers permissions can get responses from Search Answers when they search in the global search bar or Knowledge sidebar.")