---
schema_version: "1"
id: c3575873e7bd3e7d631f5457bb0733f54cfc33f92019ce5d28da36e5ca6c2bfd
title: Give Users Access to Search Answers or AI-Generated Search Answers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_es_agent_access_search_answers.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_es_agent_access_search_answers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a06b185262a102d8abf2109ea719b9ce0b3dfc2ef1ab02ab76d1f64db4b78f80
description: Use permission sets to give service reps and Knowledge users access to Search Answers, AI-Generated Search Answers, or AI-Generated Search Answers from Data Cloud sources. Only users with the Search Answers permissions can get responses from Search Answers when they search in the global search bar or Knowledge sidebar.
products:
  - Cross Cloud
release: "264"
---
# Give Users Access to Search Answers or AI-Generated Search Answers

Use permission sets to give service reps and Knowledge users access to Search Answers, AI-Generated Search Answers, or AI-Generated Search Answers from Data Cloud sources. Only users with the Search Answers permissions can get responses from Search Answers when they search in the global search bar or Knowledge sidebar.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience with Lightning Knowledge enabled for <strong>Search Answers</strong> and <strong>AI-Generated Search Answers</strong>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience with Lightning Knowledge and Data Cloud enabled for <strong>AI-Generated Search Answers from Data Cloud sources</strong>. See <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_dc_editions.htm&amp;type=5&amp;language=en_US" target="_blank">Data Cloud edition availability</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d22787e70">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">Assign Permission Sets</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">To view object permissions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">To edit object permissions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">
              <p>Manage Profiles and Permission Sets </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize
                Application</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">To view and manage apps:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22787e70 ">
              <p>View Setup and Configuration </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Customize
                Application</p>
            </td>

          </tr>
        </tbody>
      </table>

The Einstein for Service add-on license includes two user permission sets to support Search Answers.

- Einstein Search Answers
- Einstein AI-Generated Search Answers

Assign these permissions to service reps or Knowledge users. Experience Cloud site users don’t need these permissions.

1. From Setup, in the Quick Find box, enter Users, and then select **Permission Sets**.
2. Select the Search Answers permission sets that you want to assign. The permission sets that users need depend on the Search Answers feature that your org uses. <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <thead class="slds-text-title_caps ">
            <tr><th style="vertical-align:bottom;text-align:left;" id="d22787e162-option">Feature</th>

            <th style="vertical-align:bottom;text-align:left;" id="d22787e162-desc">Permission Sets</th>
          </tr></thead>
          <tbody><tr class="">
            <th style="vertical-align:top;" headers="d22787e162-option" id="d22787e175">Search Answers</th>

            <td style="vertical-align:top;" headers="d22787e162-desc d22787e175">Einstein Search Answers.</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d22787e162-option" id="d22787e184">AI-Generated Search Answers</th>

            <td style="vertical-align:top;" headers="d22787e162-desc d22787e184">
              <ul>
                <li>Einstein Search Answers</li>

                <li>Einstein AI-Generated Search Answers</li>

              </ul>

            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d22787e162-option" id="d22787e202">AI-Generated Search Answers from Data Cloud sources</th>

            <td style="vertical-align:top;" headers="d22787e162-desc d22787e202">
              <div>
                <ul>
                  <li>Einstein AI-Generated Search Answers</li>

                  <li>Data Cloud User</li>

                </ul>
              </div>
            </td>

          </tr>
        </tbody></table>
3. On each permission set’s Manage Assignments page, select the users to assign the permission to.
4. Save your changes.

#### See Also

- [Enable Search Answers or AI-Generated Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_es_enable_search_answers.htm&release=264.0.0&type=5 "Search Answers gets the most relevant snippets from your data sources, and AI-generated Search Answers uses knowledge articles and other sources to generate tailored responses to user questions. Search Answers supports only English queries and searches English-only knowledge articles or Data Cloud data model object (DMO) fields.")
- [Manage Permission Set Assignments](https://help.salesforce.com/s/articleView?id=platform.perm_sets_manage_assignments.htm&type=5&language=en_US)