---
schema_version: "1"
id: 7e79cae4fd811bb5967e19d5ef3ccd1f3f16489e778733e0b3d2939031741b2f
title: Troubleshoot Einstein Search Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_common_situations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_common_situations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2e1a9c4414be1145092b53bc520f7d568b47dc65dcb7be0c7951223661831332
description: Einstein Search varies for each user. Here are some common scenarios that occur when using Einstein Search.
products:
  - Cross Cloud
release: "264"
---
# Troubleshoot Einstein Search Cases

Einstein Search varies for each user. Here are some common scenarios that occur when using Einstein Search.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d33101e36">Case</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d33101e39">Solution</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e36 ">
            <p style="margin-bottom:0;">Why Different Users Can See Different Results</p>
          </td>

          <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e39 ">
            <p>Search results vary for each user who performs a search.</p>
            <ul>
              <li>If you don't have access to a record, but another user does, it only appears for
                them. Access permissions are based on user profiles. If an object isn’t available
                in your user profile, you can’t see results for that object.</li>

              <li>Record ownership boosts records in results. If you own the record, it appears
                higher in the search results.</li>

              <li>Object history boosts records in results. Records from object types that you use
                more frequently have higher priority in your search results.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e36 ">Using a Partially Matching Search</td>

          <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e39 ">
            <p style="margin-bottom:0;">To find the correct record, enter the full search term. Partial search terms and
              wildcards can return unwanted results. Enter a full search term even if you aren’t
              sure of the spelling. Spelling correction and nicknames help you find the right
              matches. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e36 ">Can’t See Search Results</td>

          <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e39 ">
            <p style="margin-bottom:0;">If an object hasn’t been made searchable or if you haven’t previously viewed the record, the
              dropdown list is empty. To enhance Einstein Search performance, searchability of
              custom objects that aren't searched for more than 120 days is disabled. To enable
              object and field searchability, contact your admin. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e36 ">Resolve an Invalid Option</td>

          <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e39 ">
            <p>When you start typing in a lookup field, a list of matching records appears. If you
              click outside the search bar without selecting a record or performing a full search
              by pressing <strong class="uicontrol">Enter</strong>, you get an error that says “An invalid
              option has been chosen.”</p>
            <ul>
              <li>To avoid this error, don’t leave the search bar by clicking the lookup search
                icon, using the scrollbar, or pressing Tab.</li>

              <li>To perform a full search, press <strong class="uicontrol">Enter</strong>, or choose the
                first option in the list. To see all the items in the list, reposition the page
                before you search so that there’s space to show all matching records. You can also
                use arrow keys to navigate the list instead of scrolling.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Case" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e36 ">Search Failed Due To Timeout</td>

          <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e39 ">If a search query contains multiple wildcards or operators, it can time out and
            fail. If timeouts occur, remove some wildcards or operators and run the query
            again.</td>

        </tr>
      </tbody>
    </table>