---
schema_version: "1"
id: 8ea05f30ba0f435744c23d25be0f1160ed07b21db2262e2c5dd2dd53782ce0e8
title: Search Answers Requirements and Considerations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/search_ai_search_answers_ref.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.search_ai_search_answers_ref.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 913f6d7f02e70936c7bd75989e394698753804ab002d0d06897ca5951397a349
description: Standard Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources have different requirements and capabilities.
products:
  - Cross Cloud
release: "264"
---
# Search Answers Requirements and Considerations

Standard Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources have different requirements and capabilities.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:25%">
        <col style="width:25%">
        <col style="width:25%">
        <col style="width:25%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d43122e40">Category</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d43122e43">Standard Search Answers</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d43122e46">AI-Generated Search Answers</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d43122e49">AI-Generated Search Answers from Data Cloud sources</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Availability</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Starting in March 2025 (Spring ’25), you can’t enable Search Answers.</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Starting in March 2025 (Spring ’25), you can’t enable AI-Generated Search
            Answers.</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">
            <p>Available starting in March 2025 (Spring ’25).</p>
            <p style="margin-bottom:0;">In orgs with standard Search
              Answers or AI-Generated Search Answers already enabled, you must disable those
              versions before you can enable AI-Generated Search Answers from Data Cloud
              sources.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Source Object for Search Answers</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Knowledge object</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Knowledge object</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Up to 5 Data Cloud data model objects (DMOs)</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Source</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Single Article</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Multiple Articles</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Multiple DMO Records </td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Interaction</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Natural Language</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Natural Language</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Natural Language</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Response Type</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Extracted Snippet</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Generated Answer</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Generated Answer</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Service Rep Access Enablement</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Requires the Einstein for Service add-on license (supported in Enterprise,
            Performance, and Unlimited editions) or Einstein 1 Service Edition (formerly known as
            UE+).</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Requires the Einstein for Service add-on license (supported in Enterprise,
            Performance, and Unlimited editions) or Einstein 1 Service Edition (formerly known as
            UE+).</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Requires the Einstein for Service add-on license (supported in Enterprise,
            Performance, and Unlimited editions) or Einstein 1 Service Edition (formerly known as
            UE+).</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Service Rep Access Permission Set</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Einstein Search Answers</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">
            <ul>
              <li>Einstein Search Answers</li>

              <li>Einstein AI-Generated Search Answers</li>

            </ul>
          </td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Einstein AI-Generated Search Answers</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Service Rep Channels</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">
            <ul>
              <li>Global Search</li>

              <li>Service Console</li>

            </ul>
          </td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">
            <ul>
              <li>Global Search</li>

              <li>Service Console</li>

            </ul>
          </td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">
            <ul>
              <li>Global Search</li>

              <li>Service Console</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">End-User Channels (Experience Cloud Sites)</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">Not Available</td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">Available with Einstein for Service add-on license and Einstein 1 Service Edition
            for self-service Experience Cloud Sites.</td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Not Available</td>

        </tr>
        <tr class="">
          <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e40 ">Filters</td>

          <td data-label="Standard Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e43 ">
            <p>Knowledge filters are available from:</p>
            <ul>
              <li>Global search bar</li>

              <li>Knowledge sidebar</li>

            </ul>
          </td>

          <td data-label="AI-Generated Search Answers" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e46 ">
            <p>Knowledge filters are available from:</p>
            <ul>
              <li>Global search bar</li>

              <li>Knowledge sidebar</li>

            </ul>
          </td>

          <td data-label="AI-Generated Search Answers from Data Cloud sources" class="slds-cell-wrap" style="vertical-align:top;" headers="d43122e49 ">Not Available</td>

        </tr>
      </tbody>
    </table>

## General Considerations

- Search Answers is a question answer service and question-like queries have a higher chance of generating a response. A query with the intention of searching an article with the title name or a key word may not get you the expected result. For example, a query such as a search for "Get Cloudy Loan Origination Training Guide" may not show the guide in the search results. An alternate query such as, "How does Get Cloudy help the loan application process for borrowers?" can generate the required answer from the guide.
- The length of a query influences the probability of an answer being generated. Too few words don’t capture the user’s intent, and too many words can limit the results. For example, a query with only one word doesn’t provide enough context for an answer. But if the query is long and too detailed, the source articles might not have content to address the specific query.
- If there isn't relevant information to answer a user's query, or there isn’t enough confidence in the information retrieved, Search Answers doesn’t generate an answer.
- To enhance search performance, searchability of custom objects that aren't searched for more than 120 days are disabled. To enable object and field searchability, contact your admin.

## Considerations for AI-Generated Search Answers from Data Cloud Sources

- AI-Generated Search Answers from Data Cloud sources isn’t supported in Aura or LWR Experience Cloud sites.
- AI-Generated Search Answers from Data Cloud sources supports up to five DMOs as sources. All DMOs must be in the default data space.
- To enable AI-Generated Search Answers from Data Cloud sources, you must disable Search Answers and AI-Generated Search Answers.
- The standard Knowledge object isn’t supported as a source. To search knowledge articles, map knowledge articles to a DMO in Data Cloud and then select that DMO as a source object for AI-generated Search Answers. See [Sales and Service Bundle Data Mappings](https://help.salesforce.com/s/articleView?id=data.c360_a_sales_service_bundle_data_mappings.htm&language=en_US) and [Salesforce CRM: Knowledge Article Mapping](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_crm_ka.htm).
- You must create a Lightning record page for each DMO selected as a source for Search Answers so that users can see the source records for the AI-generated summaries. See [Create and Configure Lightning Experience Record Pages](https://help.salesforce.com/s/articleView?id=platform.lightning_app_builder_customize_lex_pages.htm&language=en_US).
- When you select a source DMO, Search Answers creates the search index in Data Cloud. For information about search index limits in Data Cloud, see [Data Cloud Limits and Guidelines](https://help.salesforce.com/s/articleView?id=data.c360_a_limits_and_guidelines.htm&language=en_US).
- AI-Generated Search Answers from Data Cloud sources isn't supported in connected Data Cloud One companion orgs.
- Unstructured DMOs (UDMO) created from files aren’t supported with AI-Generated Search Answers.
- If you don’t see Search Answers results when you search in the global search bar, select the Knowledge object from the dropdown next to the search bar and try again. After you interact with the Knowledge object a few times, it becomes part of your default search scope.
- If the title field in the source DMO is empty, you won’t see any results.
- Select additional text and long text fields to use as sources for the generated response. For example, select fields that contain additional information that enhance description fields. Fields with limited information such as date, picklists, numbers, or name fields do not provide adequate contextual information necessary for search answers.

## Considerations for Search Answers and AI-Generated Search Answers

- Starting in March 2025 (Spring ’25), you can’t enable Search Answers or AI-Generated Search Answers. If you already enabled these features, they continue to work.
- Search Answers isn’t supported in Classic Knowledge.
- When you enable AI-Generated Search Answers on an LWR site, it applies only to that site. You must enable AI-Generated Search Answers for each LWR site that you want to use it on.
- With AI-Generated Search Answers in Salesforce Aura sites, only the custom Knowledge object (the API name ending with \_\_kav) is supported. The KnowledgeArticleVersion object isn’t supported.
- Indexing for Search Answers and AI-Generated Search Answers can take 24 hours or more depending on the knowledge base size. For example, search can index about 60,000 articles per day, where the average word count per article is from 200 to 300 words.
- The search index limit for Search Answers and AI-Generated Search Answers is 100,000 articles. If your knowledge base exceeds the limit, search prioritizes indexing recent articles over older articles.

#### See Also

- [Get Relevant Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_ai_search_answers.htm&release=264.0.0&type=5 "Resolve issues quickly and deflect cases with Einstein Search Answers, AI-Generated Search Answers, and AI-Generated Search Answers from Data Cloud sources. Enter a question or phrase in the global search bar, the Knowledge sidebar on the case console, or from Experience Cloud sites. Search Answers extracts the most relevant response or provides an AI-generated response from your knowledge or Data Cloud data model object (DMO) sources. Search Answers supports only English queries and searches only English language articles and DMO fields.")
- [Optimize Knowledge Articles for Search Answers](https://help.salesforce.com/s/articleView?id=ai.search_es_search_answers_optimize_sources.htm&release=264.0.0&type=5 "To improve search results with AI-generated Search Answers, review your source knowledge articles or Data Cloud data model object (DMO) text fields and optimize titles and body text.")