---
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id: fd708baa7fef3d18108c84ed27f4e325be515799bcc59402224239c9b394e95b
title: Use Example Prompt Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/prompt_builder_use_example_library.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.prompt_builder_use_example_library.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1e02a4896b353a148291f4128f5cce4da3d1a0a360783b6a26be296672fab6c6
description: To get started with Prompt Builder, customize one of the example prompt templates from the library.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Use Example Prompt Templates

To get started with Prompt Builder, customize one of the example prompt templates from the library.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Einstein for Platform, or Einstein or Agentforce for Sales or Service add-on, or Agentforce Foundations</td></tr></tbody></table>

1. Choose an example prompt template in the [Prompt Template Library](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_example_library.htm&release=264.0.0&type=5 "This library of example prompt templates gives you a starting point for creating your own custom prompt templates."). that’s similar to your use case. Then create a template that has the same field values as the example. For guidance on creating templates, see [Create a Sales Email Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_create_sales_email_template.htm&release=264.0.0&type=5 "Connect with customers using emails that leverage your customer relationship history and insights. To generate personalized, targeted emails at scale, design a sales email prompt template. Because you can reuse your template for different products and customers, getting an LLM to write your emails saves you time and makes email workflows easier.") or [Create a Field Generation Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_create_field_gen_prompt_template.htm&release=264.0.0&type=5 "A Field Generation prompt template brings generative AI-assisted workflows to fields within Lightning record pages. Enable your users to populate a field with a summary or description created by an LLM to facilitate more productive conversations with your customers.").
2. Copy and paste the example template into the Prompt Template Workspace.
3. Customize the template and replace the placeholder resource text with real merge fields. You can learn how to build prompt flows in [Add Flow Merge Fields Without Data 360 Objects to a Sales Email Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_add_flows_without_data_cloud_sales_email.htm&release=264.0.0&type=5 "Create and preview an example sales email prompt template that uses a flow.") and [Add Flow Merge Fields Without Data Cloud Objects to a Field Generation Prompt Template](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_add_flow_without_data_cloud_field_gen.htm&release=264.0.0&type=5 "Create and preview an example field generation prompt template that uses a flow without Data Cloud objects.").
4. Save the template, and preview the model’s response.

Review and revise your prompt templates until the LLM produces the responses you want. For tips on how to revise prompts, see [Review, Revise, and Repeat: Ensure That a Prompt Template Is Effective](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_review_revise.htm&release=264.0.0&type=5 "Generative AI uses LLMs to generate output. Because LLMs are trained by other organizations, it’s common to first receive an LLM response that isn’t quite right, even if the prompt seems clear. If the output doesn’t meet your expectations, you can generate a new output by revising your prompt template. The generated output from the previous attempt isn’t saved, and the new output replaces it. With Prompt Builder, it’s easy to edit your prompt template until you’re completely satisfied with a response.").

#### See Also

- [Salesforce AI Use Case Library](https://www.salesforce.com/artificial-intelligence/use-cases/)