---
schema_version: "1"
id: 1c36851b28a50470f70cf8116020d089269564e8357ad8998f09b0facffc63fd
title: Set Up Prompt Performance Metrics in Prompt Builder (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/prompt_builder_enable_prompt_performance_metrics.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.prompt_builder_enable_prompt_performance_metrics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7c4a93b537ec24faa0d2b4756001af7ca7da490da47b266c5db08a7bda610165
description: View prompt template user metrics from Data 360, and track which prompt templates perform best for your customers.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Set Up Prompt Performance Metrics in Prompt Builder (Beta)

View prompt template user metrics from Data 360, and track which prompt templates perform best for your customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Einstein for Platform, or Einstein or Agentforce for Sales or Service add-on, or Agentforce Foundations</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d172052e67">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d172052e67 ">To create and manage prompt templates in Prompt Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d172052e67 ">
              <p>Prompt Template Manager permission set</p>
              <ul>
                <li>Manage Prompt Templates</li>

                <li>Execute Prompt Templates</li>

              </ul>
              <p>OR</p>
              <p style="margin-bottom:0;">Customize Application permission set</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d172052e67 ">To manage Prompt Performance Metrics:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d172052e67 ">Data Cloud permission set</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_important.png)

Important Prompt Performance Metrics is scheduled for retirement in Summer ’26. If you disable this feature, you can’t reenable it. For more information see the [knowledge article](https://help.salesforce.com/s/articleView?id=005315835&type=1&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Prompt Performance Metrics is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/?_ga=2.247987783.1372150065.1709219475-629000709.1639001992). Use of this pilot or beta service is at the customer's sole discretion.

#### See Also

- [Set Up and Maintain Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_set_up.htm&type=5&language=en_US)
- [Generative AI Audit and Feedback Data](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_about.htm&type=5&language=en_US)
- [Calculated Insights](https://help.salesforce.com/s/articleView?id=data.c360_a_calculated_insights.htm&type=5&language=en_US)

## Turn on Prompt Builder Usage and Feedback Metrics

To view usage and feedback metrics, first turn on Prompt Performance Metrics.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_important.png)

Important This feature uses Data Cloud Calculated Insights. Turning on this feature increases your credit consumption. To learn more, see [Billing Considerations for Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_audit_feedback_usage_types.htm&release=264.0.0&type=5 "Generative AI Audit and Feedback consumes Data 360 credits for storage used over the allocated amount.").

1. Before you begin, make sure that you have set up and configured Data Cloud.
    
    For Data Cloud setup instructions, see [Set Up and Maintain](https://help.salesforce.com/s/articleView?id=data.c360_a_set_up.htm&type=5&language=en_US) in Salesforce Help.
2. From Setup, in the Quick Find box, enter Einstein Audit, and then select **Einstein Audit, Analytics, and Monitoring Setup**.
3. On the Einstein Audit, Analytics, and Monitoring setup page, verify that **Audit and Feedback** is on. If not, see [Set Up Einstein Generative AI Audit and Feedback](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_enable.htm&release=264.0.0&type=5 "To collect Einstein generative AI audit and feedback data, turn it on in Einstein Setup. For orgs with only one dataspace, it’s turned on by default when Agentforce is turned on.").
4. Confirm that all Audit and Feedback data streams in Data Cloud are actively ingesting data.
    1. From the App Launcher, find and select **Data Streams**.
    2. Verify that all data streams beginning with GenAI show **Success** for the Last Run Status.
    3. If a GenAI stream has a **Pending** status, wait for the status to become **Active**.
    4. From the App Launcher, find and select **Calculated Insights**.
    5. Verify that the listed calculated insights are created and in **Draft** status.
        
        - Prompt Template Feedback
        - Prompt Template Feedback Reasons
        - Prompt Template Generation Count
        - Prompt Template Version Feedback
        - Prompt Template Version Feedback Reasons
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)
        
        Note If you previously disabled any Prompt Builder Calculated Insights, activate it again or you receive an error.
5. Turn on feedback metrics for prompt templates.
    1. From Setup, in the Quick Find box, enter Einstein Audit, and then select **Einstein Audit, Analytics, and Monitoring Setup**.
    2. Turn on **Prompt Builder Usage and Feedback Metrics (Beta)**.
6. Confirm that the Calculated Insights are active.
    1. From the App Launcher, find and select **Calculated Insights**.
    2. Wait for the status of all Calculated Insights to be active. This takes some time.

## View Prompt Template Feedback Metrics

View feedback metrics for Prompt Templates

1. Enter Prompt in the Quick Find box in Setup.
2. Select **Prompt Builder**.
    
    The Prompt Builder list view shows:
    
    - the total number of times a template generates a prompt response
    - the number of thumbs-up and thumbs-down responses
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)
    
    Note If this information isn’t available in Prompt Builder, a banner explains what’s required to show it. An error appears on the Prompt Builder list view until the Calculated Insights activate.

## Considerations

In earlier releases, enabling Audit and Feedback automatically activated Calculated Insights, which resulted in credit consumption even if Prompt Builder Feedback and Metrics is off.

In the current experience, Calculated Insights activate only when Prompt Builder Feedback and Metrics is on. If the Audit and Feedback feature was enabled before this change, Calculated Insights may be active in your org.

If you're not using Prompt Builder Feedback and Metrics, manually turn off these Calculated Insights to stop credit consumption:

- Prompt Template Feedback
- Prompt Template Feedback Reasons
- Prompt Template Generation Count
- Prompt Template Version Feedback
- Prompt Template Version Feedback Reasons