---
schema_version: "1"
id: 19917c3e1831f83924ef40fd492484f785481dbf7f505b1c8c49a3ccc2f5f274
title: Manage Your Help Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_manage.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_manage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4432ab2b15704911165c246e1889508f501905ec8ffe2fe8e5bfac25cda5e45e
description: Manage your Help Agent to finish where you last left off or to improve its accuracy and effectiveness. For example, you can edit or delete an existing agent, view details for each agent version, and deactivate or activate an agent.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Manage Your Help Agent

Manage your Help Agent to finish where you last left off or to improve its accuracy and effectiveness. For example, you can edit or delete an existing agent, view details for each agent version, and deactivate or activate an agent.

1. In the Manage Agents section of the Help Agent Salesforce Go page, click **Go**.
    
    ![Help Agent Salesforce Go page showing the Build a Help Agent and Manage Agents sections with Go buttons](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/help_agent_go_page_manage_agents.png)
    
    The Build and Manage Your Agents page lists all Help Agents created with Quick Service Agent Configuration.
    
    ![Build and Manage Your Agents page in setup showing a list of Help Agents with their status, template, created date, and user record](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/help_agent_edit_agent.png)
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_tip.png)
    
    Tip To see all agents across your organization, go to Agentforce Studio.
2. To delete an agent, click the dropdown to the right of an agent and select **Delete**.
3. To view the agent details, create a new version, or deactivate the agent, click the name of the agent.
    
    The details show the current version, version’s status, knowledge sources, and channels on which the agent is deployed.
    
    ![The Build and Manage Your Agents page shows the agent details for the selected version.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/help_agent_view_agent_details.png)
4. To edit the agent version with an Active status, click **New Version**. The new version is in the Draft state. When you’re done, you’ll have to activate it.
5. To save your changes to this version of the agent, click **Save**.
    
    Although these changes are saved, they aren’t applied to your agent in production until you activate the agent.
6. To activate the agent, click **Activate**, and then confirm by clicking **Activate** again.

#### See Also

- [Versioning and Editing Agents](https://help.salesforce.com/s/articleView?id=ai.agent_versions_lifecycle.htm&type=5&language=en_US)