---
schema_version: "1"
id: 46b61a7435dbc338c76101c890283b5af7f1cf845f1f8a57f6748b044af29319
title: Billing Outcome Details
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/help_agent_billing_outcome_details.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.help_agent_billing_outcome_details.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fac560ea216f5b93c8294c48ddcf170e183d2997260c902beda747946dbb2199
description: This chart shows the specific reasons behind each billing outcome with percentages, plus drill-down into individual conversations and turn counts. Filter by "Not Resolved" to uncover knowledge gaps or spot user drop-off points.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Billing Outcome Details

This chart shows the specific reasons behind each billing outcome with percentages, plus drill-down into individual conversations and turn counts. Filter by "Not Resolved" to uncover knowledge gaps or spot user drop-off points.

![This chart shows the reasons behind each billing outcome.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/help_agent_billing_outcome_details.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:30%">
        <col style="width:70%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>What to Look For</strong></td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Individual conversation metrics Turn counts Specific resolution or non-resolution
            reasons</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>Actions to Take</strong></td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p><strong>Identify Knowledge Gaps:</strong> Filter by "Not Resolved" to find common unhandled
              topics and build new Knowledge content or agent topics.</p>
            <p style="margin-bottom:0;"><strong>Optimize Flow:</strong> Analyze short conversations to identify user drop-offs or
              prompt confusion.</p>
          </td>

        </tr>
      </tbody>
    </table>