---
schema_version: "1"
id: 3589b10a6a5d0f3d2f52a17af62d48f4f0c23a15fc2cdb864742f04fdc3a3b1d
title: Einstein Requests Billable Usage Types
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_usage_einstein_requests.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_einstein_requests.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed6d102b6d88380dffbd85086d69319f9428aeeff9382a2d8a72ace48f3e5c81
description: Usage of certain generative AI features impacts credit consumption against subtypes of the Einstein Requests billable usage type. Usage is calculated based on the number of calls to the LLM gateway. Einstein Request usage types apply to embedded generative AI features such as Service Replies that involve direct requests to the LLM for specific tasks.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Einstein Requests Billable Usage Types

Usage of certain generative AI features impacts credit consumption against subtypes of the Einstein Requests billable usage type. Usage is calculated based on the number of calls to the LLM gateway. Einstein Request usage types apply to embedded generative AI features such as Service Replies that involve direct requests to the LLM for specific tasks.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note To monitor your usage in these usage types, access your org’s [Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&type=5&language=en_US).

## Einstein Requests Usage Types

Einstein Requests can be consumed with Agentforce Conversations or Flex Credits when the usage involves direct calls to the LLM gateway.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:66.66666666666666%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d141392e48">Billing Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d141392e51">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">

            <td data-label="Billing Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d141392e48 ">Starter Prompts</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d141392e51 ">
              <p>Usage is calculated based on two factors: the number of direct requests to the LLM via
                the LLM gateway, and whether the gateway uses a Bring Your Own Large Language Model
                (BYOLLM).</p>
              <p>Each starter prompt includes the processing of up to 2,000 tokens. Prompt usage is
                counted in chunks of 2,000 tokens, rounded up. Prompts that exceed this limit will be
                metered as multiple prompts, with each additional 2,000-token chunk counting as a new
                prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered
                as 4 prompts. </p>
              <p style="margin-bottom:0;">Tokens are units of data processed by the AI models.</p>
            </td>

          </tr>
          <tr class="">

            <td data-label="Billing Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d141392e48 ">
              <p>Standard Prompts</p>
              <p>Basic Prompts</p>
              <p style="margin-bottom:0;">Advanced Prompts</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d141392e51 ">
              <p>Usage is calculated based on two factors: the number of direct requests to the LLM via
                the LLM gateway, and whether the gateway uses a Salesforce managed large language model.
                The specific category depends on the model that is used. See <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&amp;type=5&amp;language=en_US" target="_blank">Large Language Model Support</a> to find out which usage
                types apply.</p>
              <p>All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token
                usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts
                that exceed this limit will be metered as multiple prompts, with each additional
                2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500
                input and output tokens will be metered as 4 prompts.</p>
              <p>Tokens are units of data processed by the AI models. </p>
              <div>
                <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                  <div class="slds-media slds-media_responsive">
                    <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png" alt="Note"></span></div>
                    <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> Advanced Prompts were launched with a designated multiplier listed in the Agentforce
                      <a href="https://www.salesforce.com/agentforce/rates/" target="_blank">Flex Credits Rate Card</a>. Salesforce will start metering the use of Advanced
                      Prompts on July 21, 2026.
                    </div>
                  </div>
                </div>
              </div>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Agentforce and Generative AI Usage and Billing](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&release=264.0.0&type=5 "Salesforce provides several options for how you pay for AI usage.")