---
schema_version: "1"
id: 65440908614f4d673190320f4cc05c24f8c88facf0eebb36fa3a619f1090f033
title: Einstein Trust Layer Limits
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_trust_limits.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_limits.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7c2be15fbd23aaf51c8d877d2acd7c40958d4a023542148d2638bb6e3a46bb7a
description: Einstein Trust Layer is supported in the sandbox staging environments with some limits.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Einstein Trust Layer Limits

Einstein Trust Layer is supported in the sandbox staging environments with some limits.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Einstein generative AI is available in Lightning Experience. Setup for Einstein generative AI is available in Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with the Einstein for Sales, Einstein for Platform, or Einstein for Service add-ons</td></tr></tbody></table>

## Einstein Trust Layer Support in Sandbox Environments

Einstein Trust Layer is included in the sandbox staging environments to ensure your data is protected from exposure to third-party large language models (LLMs). Trust Layer features such as secure data retrieval, system policies, data masking, and toxicity detection help you safely test generative AI features.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Data Masking isn't always available in all features.

Data masking for LLMs is disabled for agents. See [Data Masking and Agents](https://help.salesforce.com/s/articleView?id=ai.agent_trust_data_masking.htm&release=264.0.0&type=5 "In Einstein Trust Layer, pattern-based and field-based data masking for large language models (LLMs) is disabled for agents."). For embedded generative AI features, such as [Einstein Service Replies](https://help.salesforce.com/s/articleView?id=service.reply_recs_generative_ai_service_replies.htm&type=5&language=en_US), [Einstein Work Summaries](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_work_summaries.htm&type=5&language=en_US) data masking is available, and you can configure it in Einstein Trust Layer setup.

The following Einstein Trust Layer features aren’t available for testing in the staging environments:

- Grounding on Objects in Data 360.

## Einstein Trust Layer Configuration in Sandbox Environments

The Einstein Trust Layer settings may not be applied correctly if your Sandbox environment is not synchronized with your Production environment. Synchronization issues can happen during these scenarios:

- When you create a new Sandbox org with Einstein Trust Layer settings copied from your production org.
- If you enable or disable data masking for individual PII entities.

To make sure the Einstein Trust Layer settings are correctly applied in the Sandbox environment, in Einstein Trust Layer Setup page of your production environment, turn the data masking setting off, wait for about one minute, and then turn it back on.

![Trust Layer setup page with data masking toggle highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/trust_layer_data_masking_toggle.png)