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title: About Agent Optimization
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description: Agent Optimization provides tools to dive deeper into unresolved interactions, identify knowledge gaps, and analyze agent sessions using the Session Tracing Data Model. Agent Optimization is a key component of Agentforce Observability, designed to help you understand how your AI agents perform in real-world scenarios. By analyzing user interactions and agent responses, you can identify areas for improvement and take action to enhance agent effectiveness.
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  - Agentforce
  - Cross Cloud
release: "264"
---
# About Agent Optimization

Agent Optimization provides tools to dive deeper into unresolved interactions, identify knowledge gaps, and analyze agent sessions using the Session Tracing Data Model. Agent Optimization is a key component of Agentforce Observability, designed to help you understand how your AI agents perform in real-world scenarios. By analyzing user interactions and agent responses, you can identify areas for improvement and take action to enhance agent effectiveness.

### Required Editions

| Required Editions |
| --- |
| Agent Optimization is available in Salesforce Enterprise, Performance, and Unlimited Editions with Salesforce Foundations or Agentforce 1 Edition. |

## Key Features

Agent Optimization introduces several powerful capabilities:

- Intents: Represents a set of interactions within a session that address a specific user intent or request. Intents are generated daily, then clustered and tagged weekly across all active agents.
- Quality Scores: Calculated using LLM, quality scores highlight how relevant the agent's response was to the user's request.
- Session Analysis: Dive into agent-user interactions at the intent level. Understand what users are asking and how agents are responding.
- Trend Identification: Identify low-performing subagents by quality score, agent misinterpretations, and areas where conversations weren't handled properly, pointing to potential configuration gaps.

#### See Also

- [Billing Considerations for Agentforce Session Tracing](https://help.salesforce.com/s/articleView?id=ai.generative_ai_session_trace_usage_types.htm&release=264.0.0&type=5 "Agentforce Session Tracing consumes Data 360 credits for storage used over the allocated amount.")
- [Implement Data Governance Permissions for Agentforce Session Tracing Objects](https://help.salesforce.com/s/articleView?id=ai.generative_ai_session_trace_data_governance.htm&release=264.0.0&type=5 "Use Data Cloud Data Governance to protect sensitive data by setting up dynamic data masking and field-specific data exclusion policies. Grant access to the impacted Data 360 objects according to an access policy.")
- [_Release Notes_: Analyze Sessions with Percentile Latency, Feedback, and Connected-Agent Data](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_observability_feedback_soma.htm&release=262&type=5&language=en_US)