--- schema_version: "1" id: 816130f12be90345cab3681455c702fbc5eb3e01173018ed2aa26731858fd762 title: Large Language Model Multimodal Support collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_llm_multimodal_support.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_llm_multimodal_support.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: eeb2632e0a9350e0c6859f90108073b8dd9f45988f647844b9d4bcfcf8c748af description: Salesforce-managed models have different levels of support and limits for including JPG, PNG, or PDF files in a model request. products: - Agentforce - Cross Cloud release: "264" --- # Large Language Model Multimodal Support Salesforce-managed models have different levels of support and limits for including JPG, PNG, or PDF files in a model request. ## Request Limits To ensure quality of service, we have some limits for multimodal model requests. These limits apply to all Salesforce-managed models. - Maximum total file size per request: 15MB - Maximum number of files per request: 10 (any combination of JPG, PNG, or PDF) - Maximum number of PDF files per request for Bedrock: 5 - Multimodal requests have a 300 second timeout window. Requests longer than 300 seconds fail. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_important.png) Important Some models may have additional limits that are not listed here. For more details, check the documentation for a model provider. ## Model Support This table lists multimodal support for Salesforce-managed models. | Model Provider | Model Family | Image (JPG or PNG) | PDF | | --- | --- | --- | --- | | Bedrock (Amazon) | Nova Lite | Yes | Yes | | Bedrock (Amazon) | Nova Pro | Yes | Yes | | Bedrock (Amazon) | Nova 2 Lite | Yes | Yes | | Bedrock (Anthropic) | Claude Haiku 4.5 | Yes | Yes | | Bedrock (Anthropic) | Claude Haiku 5.5 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 4.5 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 4.6 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 4.7 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 4.8 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 5 | Yes | Yes | | Bedrock (Anthropic) | Claude Opus 5.5 | Yes | Yes | | Bedrock (Anthropic) | Claude Sonnet 4.5 | Yes | Yes | | Bedrock (Anthropic) | Claude Sonnet 4.6 | Yes | Yes | | Bedrock (Anthropic) | Claude Sonnet 5 | Yes | Yes | | Bedrock (Anthropic) | Claude Sonnet 5.5 | Yes | Yes | | Bedrock (NVIDIA) | Nemotron 3 Nano 30B (Beta) | No | No | | Bedrock (NVIDIA) | Nemotron 3 Super 120B (Beta) | No | No | | OpenAI and Azure OpenAI | GPT-4o (GPT 4 Omni) | Yes | No1 | | OpenAI | GPT-4o Mini | Yes | Yes | | OpenAI and Azure OpenAI | GPT-4o-mini (GPT 4 Omni Mini) | Yes | No | | OpenAI | GPT 4.1 | Yes | Yes | | Azure OpenAI | GPT 4.1 | Yes | No | | OpenAI and Azure OpenAI | GPT 4.1 Mini | Yes | No | | OpenAI and Azure OpenAI | GPT-5 | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.1 | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.2 | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.4 | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.4 Mini | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.5 | Yes | Yes | | OpenAI and Azure OpenAI | GPT-5 Mini | Yes | Yes | | OpenAI and Azure OpenAI | GPT 5.6 Luna | Yes | No | | OpenAI and Azure OpenAI | GPT 5.6 Terra | Yes | No | | OpenAI and Azure OpenAI | GPT 5.6 Sol | Yes | No | | OpenAI and Azure OpenAI | GPT 6 Sol | Yes | Yes | | OpenAI and Azure OpenAI | GPT 6 Luna | Yes | Yes | | OpenAI and Azure OpenAI | GPT 6 Astra | Yes | Yes | | OpenAI and Azure OpenAI | GPT 6.1 Sol | Yes | No | | OpenAI and Azure OpenAI | O3 | Yes | No | | OpenAI and Azure OpenAI | O4 | Yes | No | | Vertex AI (Google) | Gemini 2.5 Flash | Yes | Yes | | Vertex AI (Google) | Gemini 2.5 Flash Lite | Yes | Yes | | Vertex AI (Google) | Gemini 2.5 Pro | Yes | Yes | | Vertex AI (Google) | Gemini 3 Flash (Beta) | Yes | Yes | | Vertex AI (Google) | Gemini 3 Pro (Beta) | Yes | Yes | | Vertex AI (Google) | Gemini 3.1 Flash Lite | Yes | Yes | | Vertex AI (Google) | Gemini 3.1 Pro (Beta) | Yes | Yes | | Vertex AI (Google) | Gemini 3.5 Flash | Yes | Yes | | Vertex AI (Google) | Gemini 3.6 Flash | Yes | Yes | | Vertex AI (Google) | Gemini 3.7 Flash | Yes | Yes | | Vertex AI (Google) | Gemini 3.8 Flash | Yes | Yes | 1 A geo-aware model, such as GPT 4 Omni, uses OpenAI or Azure OpenAI to service LLM requests. Because Azure OpenAI doesn't support PDF input, you can't send a PDF in a request to a geo-aware model. For more information, see [Geo-Aware LLM Request Routing on the Einstein Generative AI Platform](https://help.salesforce.com/s/articleView?id=ai.generative_ai_platform_geo_aware_routing.htm&release=264.0.0&type=5 "The Einstein generative AI platform routes large language model (LLM) requests to servers that are closest to where your Einstein generative AI platform instance is located. Geo-aware routing includes LLM API requests made by Einstein generative AI features that use the Einstein generative AI platform."). ## Model Provider File Size Limits Some model providers have extra limits for individual file size. The next table gives more details on these extra file size limits.
Model Provider File Size Limits
Bedrock (Amazon and Anthropic)
  • 3.75 MB per JPG or PNG (except for Amazon Nova Pro, which has a 15 MB limit per image)
  • 4.5 MB per PDF
Vertex AI (Google) 7 MB per JPG or PNG
## Einstein Trust Layer Support If a PDF is uploaded as a binary file in a model request, Einstein Trust Layer protections are not applied. To apply Einstein Trust Layer protections, you must extract the contents of the PDF and send the contents in a prompt in text format. Similarly, Einstein Trust Layer protections are not applied to JPG or PNG images. #### See Also - [Large Language Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&release=264.0.0&type=5 "Understand supported large language models (LLMs) from multiple providers for embedded features, such as Prompt Builder. Identify the Salesforce-managed models that are available out of the box. Learn how you can bring your own model (BYOLLM) by using AI Models (formerly Einstein Studio).") - [Large Language Model Limits](https://help.salesforce.com/s/articleView?id=ai.generative_ai_llm_limits.htm&release=264.0.0&type=5 "Understand limits for supported large language models (LLMs) from multiple providers for embedded features, such as Prompt Builder. Limits for each model include requests per minute and token limits.")