---
schema_version: "1"
id: 036ea54c0e4cf4a96b4f7855865f15697b361f2d68af643f93dc6bb184f7ea3b
title: Set Up Email Notifications for Specific Types of Audit and Feedback Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_feedback_review_feedback.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_review_feedback.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a5447ffd3cd88afdff96174dfa455c77b8687df7e3520ba9bf15c363dc71236
description: Use pre-built flows to automate the process of sending email notifications for specific content quality issues or user feedback thresholds or conditions. For example, you can be alerted if the percentage of toxicity in the responses is over the specified threshold.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Set Up Email Notifications for Specific Types of Audit and Feedback Data

Use pre-built flows to automate the process of sending email notifications for specific content quality issues or user feedback thresholds or conditions. For example, you can be alerted if the percentage of toxicity in the responses is over the specified threshold.

### Required Editions

The flows use the data stored in Data 360 if the generative AI audit and feedback collection is turned on.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permissions"><colgroup><col> <col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To create flows:</td><td class="slds-cell-wrap" style="vertical-align:top;">Manage Flows</td></tr></tbody></table>

Use these steps to use a pre-built flow template and customize it to send email notifications based on your requirements.

1. From **Setup**, type flows and select **Flows** under **Process Automation** to launch the **Flow Builder**.
2. In the Flow Builder, click **New Flow**.
3. Select **Use a Template** and click **Next**.
4. In the left panel, select Autolaunch Flows. You'll see a list of available flow templates. Select the template you want to use and click Create.
    
    See [Flow Action: Generated Content Quality and Feedback](https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_content_quality_feedback.htm&type=5&language=en_US).
5. Set the schedule to specify the start date, time, and the frequency.
6. Modify the resources to suit your needs. Some resources to consider.
    
    - Use constraints to modify thresholds
    - Use formulas to calculate the conditions
    - Use text templates to edit the body of the email message
    
    ![Flow Builder interface showing the resources that can be customized.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/flow-template-in-flow-builder.png)
7. Cick **Save**.
8. To test the flow before activating, click **Debug** and in the Debug Flow dialog box, click **Run**. Click **Continue the Debug Run**. In the debug details panel, you can review the details of each step.
    
    ![Details of each step in the flow](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/flows-debug-details.png)
9. Click **Activate** to deploy the flow.