--- schema_version: "1" id: 770a1dee9a0e571f04ab7ad32cd3404e5e90ef55ec1cbe9f8dbe8747e7247580 title: Data Model for Generative AI Audit and Feedback collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_feedback_data_model.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_data_model.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: fccb71142e689a5ddb6796113d8da01384b4318499b48f3f6e9af2678f8ad811 description: Understand and analyze your Einstein generative AI audit and feedback data by using the appropriate data model objects (DMOs). Einstein generative AI Audit and Feedback data is streamed to a data lake object (DLO) in Data 360 and mapped to data model objects (DMOs). products: - Agentforce - Cross Cloud release: "264" --- # Data Model for Generative AI Audit and Feedback Understand and analyze your Einstein generative AI audit and feedback data by using the appropriate data model objects (DMOs). Einstein generative AI Audit and Feedback data is streamed to a data lake object (DLO) in Data 360 and mapped to data model objects (DMOs). ### Required Editions
Available in: Enterprise, Performance, and Unlimited Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.
**Generative AI Audit and Feedback FlowChart** ![An entity relationship diagram showing the data model for generative AI audit and feedback.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/audit_feedback_dmo_erd.png) ## Custom and Standard DMOs Data 360 Data Lake Objects (DLOs) that contain generative AI audit and feedback data are mapped to custom DMOs (legacy) and standard DMOs. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note Build dashboards, reports, and queries using the standard DMOs. Salesforce will implement future updates to Audit and Feedback schema in standard DMOs but not custom DMOs. | DLO | Custom DMO (Legacy) | Standard DMO | | --- | --- | --- | | `GenAIAppGeneration` | `GenAIAppGeneration` | `Ai Response App Generation` | | `GenAIContentCategory` | `GenAIContentCategory` | `Ai Content Quality Category` | | `GenAIContentQuality` | `GenAIContentQuality` | `Ai Content Quality` | | `GenAIFeedback` | `GenAIFeedback` | `Ai Feedback` | | `GenAIFeedbackDetail` | `GenAIFeedbackDetail` | `Ai Feedback Additional Info` | | `GenAIGatewayRequest` | `GenAIGatewayRequest` | `Ai Gateway Request` | | `GenAIGatewayRequestTag` | `GenAIGatewayRequestTag` | `Ai Gateway Request Tag` | | `GenAIGatewayResponse` | `GenAIGatewayResponse` | `Ai Gateway Response` | | `GenAIGeneration` | `GenAIGeneration` | `Ai Response Generation` | | `GenAIGtwyRequestMetadata` | `GenAIGtwyRequestMetadata` | `Ai Gateway Req Additional Info` | | `GenAIGtwyRequestLLM` | `GenAIGtwyRequestLLM` | `Ai Gateway Request Model Diagnostic` | | `GenAIGtwyObjRecord` | `GenAIGtwyObjRecord` | `Ai Gateway Request Object Record` | | `GenAIGtwyObjRecCitation` | `GenAIGtwyObjRecCitation` | `Ai Gateway Req Object Record Citation` | ## Einstein Generative AI App Generation DMO A Data 360 DMO that captures feature-specific changes made to the original generated text. The corresponding standard DMO is [GenAiResponseAppGeneration](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genairesponseappgenerationdmo-dmo.html) (developer name: `GenAiResponseAppGenerationDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Generation Id generationId__c Text Foreign key to the GenAIGeneration object.
Generation Update generationUpdate__c Text Response text generated by apps after receiving a generation.
Generation Update Id generationUpdateId__c Text Unique key submitted by app teams to identify app-specific mutations of a generation.
Id id__c Text Primary key: The unique ID to the GenAIAppGeneration object.
Org Id orgId__c Text Salesforce org ID.
Timestamp timestamp__c Datetime Record creation timestamp.
## Einstein Generative AI Content Category DMO A Data 360 DMO that captures Einstein Trust Layer detector result values by detector type and sub-category. This DMO includes the safety and toxicity scores of output from the LLM. The corresponding standard DMO is [GenAiContentQualityCategory](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaicontentqualitycategorydmo-dmo.html) (developer name: `GenAiContentQualityCategoryDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Category category__c Text

Detection category.

Example values for PII category: Name, Email, Credit Card Number.

Example values for Toxicity category: Hate, Violence

Example values for the Prompt Defense category: 0, 1

Example values for InstructionAdherence: HIGH, LOW, UNCERTAIN

Example values for TaskResolution (Beta) Evaluation Result: FULLY_RESOLVED, PARTIALLY_RESOLVED, UNRESOLVED

Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Detector Type detectorType__c Text

The type of detector.

Example values:

PII

TOXICITY

PROMPT_DEFENSE

InstructionAdherence

TaskResolution (Beta)
Id id__c Text Primary key: The unique ID to the GenAIContentCategory object.
Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIContentQuality or GenAIGeneration object.
Timestamp timestamp__c Datetime Record creation timestamp.
Value value__c Text

Detector value. The value depends on the detector type.

Example values:

When the detector type is PII and the category is email, the value indicates the number of email addresses detected in the prompt.

When the detector type is toxicity, and the category is hate, the value indicates the likelihood of hate content in the response.

When the detector type is TaskResolution (Beta), the value is the explanation text. Example: User intent was to...

## Einstein Generative AI Content Quality DMO A Data 360 DMO that captures whether a request or response is safe or unsafe. The corresponding standard DMO is [GenAiContentQuality](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaicontentqualitydmo-dmo.html) (developer name: `GenAiContentQualityDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Content Type contentType__c Text

Identifies whether the content is input (prompt) to the LLM or output (response) from the LLM.

Values: INPUT or OUTPUT
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Id id__c Text Primary key: The unique ID to the GenAIContentQuality object.
Is Toxicity Detected isToxicityDetected__c Text

Detection of toxicity in the response.

Values: True or False
Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIGatewayRequest or GenAIAppGeneration object.
Timestamp timestamp__c Datetime Record creation timestamp.
## Einstein Generative AI Feedback DMO A Data 360 DMO that captures feedback for a specific generation or part of a generation. The corresponding standard DMO is [GenAiFeedback](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaifeedbackdmo-dmo.html) (developer name: `GenAiFeedbackDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Action action__c Text

The action taken by the user.

Example values: generation-edit, reject, accept, thumbs-up, thumbs-down, regeneration.
App Type appType__c Text

The application associated with the gateway request. Also known as the TargetId.

Example values: ReplyRecommendations
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Feedback feedback__c Text

Feedback

Values: GOOD, BAD, or NULL

The value for the feedback field can be NULL when the user provides a full verbatim feedback.

Feedback Id feedbackId__c Text Primary key: The unique ID of the GenAIFeedback object.
Generation Group Id generationGroupId__c Text The generation group ID.
Generation Id generationId__c Text Foreign key to the GenAIGeneration object.
Generation Update Id generationUpdateId__c Datetime Foreign key to the GenAIAppGeneration object.
Org Id orgId__c Text Salesforce org ID.
Source source__c Text

Source of the feedback.

Values: HUMAN, SYSTEM, or NOT_PROVIDED

Timestamp timestamp__c Datetime Record creation timestamp.
User Id userId__c Text Salesforce user ID.
## Einstein Generative AI Feedback Detail DMO A Data 360 DMO for details of user feedback. This DMO can include sensitive user data. The corresponding standard DMO is [GenAiFeedbackAdditionalInfo](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaifeedbackadditionalinfodmo-dmo.html) (developer name: `GenAiFeedbackAdditionalInfoDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
App Feedback appFeedback__c Text

Mapping of key-value pairs for context on the action taken by the user. The option and user selection are represented as key-value pairs.

Example values: Inaccurate-True, Incomplete-True

Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Feedback Detail Id feedbackDetailId__c Text Primary key: The unique ID to the FeedbackDetail object.
Feedback Text feedbackText__c Text

The full verbatim feedback text provided by the user.

Example value: This email didn't include all the relevant information.

Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIFeedback object.
Timestamp timestamp__c Datetime Record creation timestamp.
## Einstein Generative AI Gateway Request DMO A Data 360 DMO that captures prompt input, request parameters, and model details and parameters. This DMO can include sensitive data. The corresponding standard DMO is [GenAiGatewayRequest](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaigatewayrequestdmo-dmo.html) (developer name: GenAiGatewayRequestDmo). This DMO has these attributes.
Field Label Field API Name Data Type Description
App Type appType__c Text

The application associated with the gateway request. Also known as the TargetId.

Example values: Service Replies, Sales Summaries
Bot Version Id botVersionId__c Text Bots version ID.
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Completion Tokens completionTokens__c Number

The number of tokens used to complete the response generation by the LLM. The LLM provider returns this metric.

Example values: 21, 13
Enable Input Safety Scoring enableInputSafetyScoring__c Text

Flag to turn safety scoring for input on or off.

Values: TRUE or FALSE
Enable Output Safety Scoring enableOutputSafetyScoring__c Text

Flag to turn safety scoring for output on or off.

Values: TRUE or FALSE
Enable Pii Masking enablePiiMasking__c Text

Specifies whether to mask certain types of sensitive data such as personally identifiable information (PII).

If set to true, data masking is turned on.
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Frequency Penalty frequencyPenalty__c Number

The penalty that's applied to the repetitiveness of generated tokens. The penalty applied uses the value provided and is proportional to the number of times the tokens have already appeared in the prompt or in prior generations.

The minimum value is 0.0. The maximum value is 1.0.

Gateway Request Id gatewayRequestId__c Text Primary key: The unique ID to the GenAIGatewayRequest object.
Generation Group Id generationGroupId__c Text The generation group ID.
Masked Prompt maskedPrompt__c Text

Masked prompt or input text.

Example: Generate an email to PERSON_0 inviting them to an event near them.
Model model__c Text

The name of the model associated with the request.

Example values: gpt-35-turbo, gpt-4
Num Generations numGenerations__c Number

Number of expected generations.

Example values: 1, 2
Org Id orgId__c Text Salesforce ID.
Parameters parameters__c Text Mapping of key-value pairs of the request parameters. Request parameters specify the user-configured settings for the LLM to use when generating a response.
Planner Id plannerId__c Text Bots planner ID.
Presence Penalty presencePenalty__c Number

Similar to Frequency Penalty, used to reduce the repetitiveness of generated tokens. However, the presence penalty is applied equally to all tokens that have already appeared, regardless of how many times they’ve appeared.

The minimum value is 0.0. The maximum value is 1.0.

Prompt prompt__c Text The resolved version of the prompt text before data masking is applied to the text. If data masking is turned on, the actual prompt sent to the LLM has sensitive data masked.
Prompt Template Dev Name promptTemplateDevName__c Text The ID of the prompt template.
Prompt Template Version No promptTemplateVersionNo__c Text The version of the prompt template.
Prompt Tokens promptTokens__c Number The number of tokens used in the prompt.
Provider provider__c Text The name of the model provider. Example values: OpenAI, AzureOpenAI.
Session Id sessionId__c Text Feature-specific session ID.
Stop Sequences stopSequences__c Text

An array or sequence of strings. The generated text is cut at the end of the earliest occurrence of a stop sequence. Stop sequences are useful to control the length and the structure of the response.

Example: “\n” to stop the generation with a new line.
Temperature temperature__c Number

The temperature used for the generation. Higher values indicated that the model takes more risks. Lower temperatures mean that generations are less random.

The minimum value is 0.0. The maximum value is 1.0.

Timestamp timestamp__c Datetime Record creation timestamp.
Total Tokens totalTokens__c Number

The total number of tokens used for the request. It’s the sum of the prompt and completion tokens.

Example values: 25, 35
User Id userId__c Text Salesforce User ID.
## Einstein Generative AI Gateway Request Tag DMO A Data 360 DMO that captures any custom data points as key-value pairs. The corresponding standard DMO is [GenAiGatewayRequestTag](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaigatewayrequesttagdmo-dmo.html) (developer name: `GenAiGatewayRequestTagDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Id id__c Text Primary key: The unique ID to the GenAIRequestTag object.
Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIGatewayRequest object.
Tag tag__c Text The tag applied to the request for more context.
Tag Value tagValue__c Text

The request tag value.

Example value: test
Timestamp timestamp__c Datetime Record creation timestamp.
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note If you query GenAIRequestTag data for analytics, auditing, or debugging, Salesforce enforces a maximum number of individual rows written per LLM request. Salesforce stores tags that exceed the limit into a single **REMAINDER\_TAGS** row containing a JSON array. For more information, see “Tag Limits in the GenAIRequestTag DLO” in [Share Insights from Einstein Generative AI Audit and Feedback Data](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback_analytics.htm&release=264.0.0&type=5 "Share insights from your org’s Einstein generative AI audit and feedback data with your team. Use pre-built dashboards and reports, running queries, and building Data 360 reports."). ## Einstein Generative AI Gateway Response DMO A Data 360 DMO that enables joins between the GenAIRequest DMO and GenAIGenerations DMO. The corresponding standard DMO is [GenAiGatewayResponse](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaigatewayresponsedmo-dmo.html) (developer name: `GenAiGatewayResponseDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Generation Request Id generationRequestId__c Text Foreign key to the GenAIGatewayRequest object.
Generation Response Id generationResponseId__c Text Primary key: The unique ID to the GenAIGatewayResponse object.
Org Id orgId__c Text Salesforce org ID.
Parameters parameters__c Text Mapping of key-value pairs of the response parameters.
Timestamp timestamp__c Datetime Record creation timestamp.
## Einstein Generative AI Generation DMO A Data 360 DMO that captures generated responses returned for generation requests. This DMO also includes masked prompts if masking is turned on and can also include sensitive user data. The corresponding standard DMO is [GenAiResponseGeneration](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genairesponsegenerationdmo-dmo.html) (developer name: `GenAiResponseGenerationDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Generation Id generationId__c Text Primary key: The unique ID to the GenAIGeneration object.
Generation Response Id generationResponseId__c Text Foreign key to the AIGatewayResponse object.
Masked Response Text maskedResponseText__c Text

The LLM-generated response. If masking is turned on, this attribute can contain placeholder text.

Example: Hello Person_0, we would like to invite you to an event near you.
Org Id orgId__c Text Salesforce org ID.
Response Parameters responseParameters__c Text Mapping of key-value pairs of the generation parameters. A response can have one or more generations.
Response Text responseText__c Text

The generated response after demasking.

Example: Hello John, we would like to invite you to an event near you.
Timestamp timestamp__c Datetime Record creation timestamp.
## Einstein Generative AI Gateway Object Record DMO A Data 360 DMO that captures the information about the Salesforce objects that are related to Generative AI requests. The corresponding standard DMO is [GenAiGatewayReqObjRec](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaigatewayreqobjrecdmo-dmo.html) (developer name: `GenAiGatewayReqObjRecDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Id id__c Text Primary key: The unique ID to the GenAIGtwyobjRecord object
Metadata metadata__c Text

Additional information about the source.

Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.
Name name__c Text

Name of the Salesforce object. For citations, this is the name of the source in your org.

Example values: Article name, case label

Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.
Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIGatewayRequest object or GenAIFeedback object
Record Id recordid__c Text Record ID of the Salesforce object. For citations, this value represents the record Id of the source int your org.
Timestamp timestamp__c Datetime Timestamp of when the record was created
Type type__c Text

Type of Salesforce Object. For citations, this represents the type of source.

Example values: Knowledge article, Salesforce record, Web page
Value value__c Text

URL or links to the source

Example values: Links to Salesforce objects or URLs to web pages.

Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note Field population varies by feature. The `name__c`, `value__c`, and `metadata__c` fields aren’t populated for all AI features. For features like Service Replies and Work Summaries, and for app types including `ReplyRecommendations` and `EinsteinGPT`, these fields can appear as `NOT_SET`. This is expected behavior. Only `recordId__c` and `type__c` are required for the object context join. To inspect the full object context for a request, query the GenAIGatewayRequestTag DMO for the same `gatewayRequestId__c`, filtering for `tag key = "entities"`. The `tagValue__c` field contains a JSON representation of the GenAIGtwyObjRecord record, including any available context fields. ## Einstein Generative AI Gateway Object Record Citation Reference DMO A Data 360 DMO that captures additional information about the inline citations for the sources used to generate agent responses. The corresponding standard DMO is [GenAiGatewayReqObjRecCtn](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-genaigatewayreqobjrecctndmo-dmo.html) (developer name: `GenAiGatewayReqObjRecCtnDmo`). This DMO has these attributes.
Field Label Field API Name Data Type Description
Cloud cloud__c Text

Cost cloud ID.

Example values: Service, Sales
Feature feature__c Text

The AI feature associated with the gateway request.

Example values: Service Replies, Sales Summaries
Id id__c Text Primary key: The unique ID to the GenAIGtwyobjRecord object.
Org Id orgId__c Text Salesforce org ID.
Parent parent__c Text Foreign key to the GenAIGtwyObjRec object.
References references__c Text

Additional information about the citation is presented in a JSON format. Includes information such as:

  • Claim: Explanation of the relevance of the citation to the generated response.
  • Location: A list of locations where the links appear within the response.
Timestamp timestamp__c Datetime Record creation timestamp.
#### See Also - [Data 360: Fully Qualified Keys](https://help.salesforce.com/s/articleView?id=data.c360_a_fully_qualified_keys.htm&type=5&language=en_US) - [Model Data in Data 360](https://developer.salesforce.com/docs/atlas.en-us.c360a_api.meta/c360a_api/c360dm_model_data.htm) - [Data Governance in Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_data_gov_capabilities.htm&type=5&language=en_US)