--- schema_version: "1" id: 10f05e438ff144cc8542931c2caf42a48b4c7aee895ca77600382343971c38f0 title: Agentforce Observability Dimension Formulas collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/generative_ai_agent_analytics_dimension_formulas.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics_dimension_formulas.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2af1e44197abfb895fd4dccd347283f3fce0517241fcb0e7f55e38a960ebf4f4 description: Use these formulas to understand how Agentforce Observability calculates dimensions in the Agentforce Analytics Foundations semantic data model. products: - Agentforce - Cross Cloud release: "264" --- # Agentforce Observability Dimension Formulas Use these formulas to understand how Agentforce Observability calculates dimensions in the Agentforce Analytics Foundations semantic data model. ## Session Outcome and Status Fields
Dimension Formulas
Label CX Description Field Name Formula
Abandon Status Indicates whether a session is abandoned. A session must not be escalated, must have an abandonment score of TRUE, and must have a deflection score of 3 or lower. Abandonment_Status_clc 
IF IFNULL({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX([Escalation_Status_clc]) }, FALSE) = FALSE AND { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(IF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'std_Abandonment_Score' AND [Is_Latest_Session_Scorer_clc] = TRUE THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] END) } = 'TRUE' AND IFNULL(INT({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(IF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'std_Deflection_Score' AND [Is_Latest_Session_Scorer_clc] = TRUE THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] END) }), 0) <= 3 THEN TRUE ELSE FALSE END
Deflection Status Indicates whether a session is deflected. A session must not be escalated and must have a deflection score above 3. Deflection_Status_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : IFNULL(MAX([Escalation_Status_clc]), FALSE) = FALSE AND INT(MAX(IF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'std_Deflection_Score' AND [Is_Latest_Session_Scorer_clc] = TRUE THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] END)) > 3 }
Engagement Status Indicates whether the session includes at least one engaged interaction. Engagement_Status_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
IF [Is_Interaction_Engaged_clc]
THEN TRUE
ELSE FALSE
END) }
Escalation Status Indicates whether a session was transferred to another agent at session end or after 24 hours without activity. Escalation_Status_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
IF 
(
[AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type]='SESSION_END' 
OR
DATEDIFF('HOUR', { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX([AI_Agent_Interaction].[End_Timestamp]) },NOW()) >= 24
)
AND
[AI_Agent_Interaction_Step].[Name]='CLOSED_TRANSFERRED'
THEN TRUE
ELSE FALSE
END )}
Is Session Ended Indicates whether a session has a SESSION_END event or has been inactive for at least 24 hours. Is_Session_Ended_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
  IF [AI_Agent_Interaction].[Ai_Agent_Interaction_Type]='SESSION_END'
  OR DATEDIFF('HOUR', { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
  						[AI_Agent_Interaction].[End_Timestamp]) },
                        NOW()
             ) >= 24
  THEN TRUE
  ELSE FALSE
  END
  )
}
Session Ambiguous Indicates a session that is not escalated, has a low deflection score, and is not marked as abandoned. Is_Session_Ambiguous_clc 
IF IFNULL({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX([Escalation_Status_clc]) }, FALSE) = FALSE AND IFNULL(INT({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(IF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'std_Deflection_Score' AND [Is_Latest_Session_Scorer_clc] = TRUE THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] END) }), 0) <= 3 AND { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(IF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'std_Abandonment_Score' AND [Is_Latest_Session_Scorer_clc] = TRUE AND ([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] = 'FALSE' OR [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] = 'Unsure') THEN TRUE ELSE FALSE END) } = TRUE THEN TRUE ELSE FALSE END
Session Outcome Classifies the session outcome as Escalated, Unengaged, Deflected, Abandoned, Not Resolved, Not Abandoned, or Not set. Session_Outcome_Base_clc 
IF IFNULL({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX([Escalation_Status_clc]) }, FALSE) THEN 'Escalated' ELSEIF [Engagement_Status_clc] = FALSE THEN 'Unengaged' ELSEIF IFNULL({ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX([Deflection_Status_clc]) }, FALSE) THEN 'Deflected' ELSEIF IFNULL([Abandonment_Status_clc], FALSE) THEN 'Abandoned' ELSEIF IFNULL([Is_Session_Ambiguous_clc], FALSE) THEN 'Not Resolved, Not Abandoned' ELSE 'Not set' END
Session Duration For an ended session, shows the seconds from the first turn start to the last turn end. Session_Duration_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
    IF [Is_Session_Ended_clc]
    THEN DATEDIFF( 'SECOND',
    { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : 
        MIN( IF [AI_Agent_Interaction].[Ai_Agent_Interaction_Type]='TURN' 
        THEN [AI_Agent_Interaction].[Start_Timestamp]
        END
        ) },
    { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : 
        MAX(IF [AI_Agent_Interaction].[Ai_Agent_Interaction_Type]='TURN' 
        THEN [AI_Agent_Interaction].[End_Timestamp]
        END
        ) }
    )
    END 
) }
Is Sub Session Indicates whether the session continues from an earlier session. Is_Sub_Session_clc 
IF NOT (ISNULL([AI_Agent_Session].[Previous_Session_Id]) OR [AI_Agent_Session].[Previous_Session_Id] = 'NOT_SET')
THEN TRUE
ELSE FALSE
END
Is Interaction Engaged Indicates whether the interaction includes one or more user messages. Is_Interaction_Engaged_clc 
[Total_User_Messages_Per_Interaction_clc] > 0
Is Interaction With Errors Indicates whether any step in the interaction contains an error. Is_Interaction_With_Errors_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MAX([Is_Step_With_Error_clc]) }
Is Step With Error Indicates whether an interaction step contains a meaningful error message, excluding placeholder and no-error values. Is_Step_With_Error_clc 
IF NOT ISNULL([AI_Agent_Interaction_Step].[Error_Message]) AND LEN(TRIM([AI_Agent_Interaction_Step].[Error_Message])) > 0 AND [AI_Agent_Interaction_Step].[Error_Message] != 'NOT_SET' AND [AI_Agent_Interaction_Step].[Error_Message] != 'None' AND NOT (CONTAINS([AI_Agent_Interaction_Step].[Error_Message], '"message":"None"') AND CONTAINS([AI_Agent_Interaction_Step].[Error_Message], '"source":"mgr.step.error"')) THEN TRUE ELSE FALSE END
Is User Indicates whether the participant is a user or messaging end user. Is_User_clc 
IF
	[AI_Agent_Session_Participant].[AI_Agent_Session_Participant_Role]='USER'
AND
	[AI_Agent_Session_Participant].[Participant_Object] IN ('MessagingEndUser','User')
THEN TRUE
ELSE FALSE
END
Is User Turn Indicates whether the interaction is a turn from a user. Is_User_Turn_clc 
IF [Is_User_clc] AND [AI_Agent_Interaction].[Ai_Agent_Interaction_Type] = 'TURN' THEN TRUE ELSE FALSE END
## Scorer, Feedback, and Quality Fields
Dimension Formulas
Label CX Description Field Name Formula
Agent Adherence Status Shows the Instruction Adherence evaluation category for generated interaction steps. Agent_Adherence_Status_clc 
{ FIXED [AI_Agent_Interaction_Step].[AI_Agent_Interaction_Step_Id] : MAX(IF NOT ISNULL([AI_Agent_Interaction_Step].[Generation]) AND [AI_Agent_Interaction_Step].[Generation] != 'NOT_SET' AND [Ai_Content_Quality_Category].[Detector_Type] = 'InstructionAdherence' THEN [Ai_Content_Quality_Category].[Category] END) }
Task Resolution Status Shows the latest Task Resolution evaluation category for generated steps in the session. Task_Resolution_Status_clc 
{ FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
    IF NOT ISNULL([AI_Agent_Interaction_Step].[Generation]) 
    AND [AI_Agent_Interaction_Step].[Generation] != 'NOT_SET' 
    AND [Ai_Content_Quality_Category].[Detector_Type] = 'TaskResolution'
    AND [AI_Agent_Interaction_Step].[Start_Timestamp] = 
        { FIXED [AI_Agent_Session].[AI_Agent_Session_Id] : MAX(
            IF NOT ISNULL([AI_Agent_Interaction_Step].[Generation]) 
            AND [AI_Agent_Interaction_Step].[Generation] != 'NOT_SET' 
            AND [Ai_Content_Quality_Category].[Detector_Type] = 'TaskResolution'
            THEN [AI_Agent_Interaction_Step].[Start_Timestamp] 
            END
        ) }
    THEN [Ai_Content_Quality_Category].[Category] 
    END
) }
Quality Score Shows the moment quality score as a whole number. Quality_Score_clc 
INT([AI_Agent_Moment_Quality_Score_lv].[AI_Agent_Tag1_Value])
User Feedback Status Shows Positive or Negative based on the most recent feedback for the interaction, or N/A when no feedback exists. User_Feedback_Status_clc 
IFNULL({ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MAX(IF [Ai_Feedback].[Timestamp] = { FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MAX([Ai_Feedback].[Timestamp]) } THEN CASE [Ai_Feedback].[Feedback] WHEN 'GOOD' THEN 'Positive' WHEN 'BAD' THEN 'Negative' END END) }, 'N/A')
Is Intent Scorer Standard Indicates whether an intent scorer is a standard scorer. Is_Intent_Scorer_Standard_clc 
IF 
    LEFT([AI_Agent_Tag_Definition].[Source_Tag_Reference], 4) = 'std_'
    OR 
    [AI_Agent_Tag_Definition].[Developer_Name] = 'Quality_Score'
THEN TRUE
ELSE FALSE
END
Is Interaction Scorer Standard Indicates whether an interaction scorer is a standard scorer. Is_Interaction_Scorer_Standard_clc 
IF 
    LEFT([AI_Agent_Interaction_Tag_Association_lv].[AI_Agent_Tag_Definition3_Source_Tag_Reference], 4) = 'std_'
THEN TRUE
ELSE FALSE
END
Is Session Scorer Standard Indicates whether a session scorer is a standard scorer. Is_Session_Scorer_Standard_clc 
IF LEFT([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference], 4) = 'std_'
OR [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'Quality_Score'
OR [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Tag_Reference] = 'AIE_Request_Category'
THEN TRUE
ELSE FALSE
END
Is Latest Intent Scorer Indicates whether this is the most recently created scorer result for the moment and scorer. Is_Latest_Intent_Scorer_clc 
[AI_Agent_Tag_Association].[Created_Date] = 
{ FIXED [AI_Agent_Tag_Association].[AI_Agent_Moment_Id], 
        [AI_Agent_Tag_Definition].[Tag_Identifier] : 
  MAX([AI_Agent_Tag_Association].[Created_Date]) }
Is Latest Interaction Scorer Indicates whether this is the most recently created scorer result for the interaction and scorer. Is_Latest_Interaction_Scorer_clc 
[AI_Agent_Interaction_Tag_Association_lv].[AI_Agent_Tag_Association4_Created_Date] = 
{ FIXED [AI_Agent_Interaction_Tag_Association_lv].[AI_Agent_Tag_Association4_AI_Agent_Interaction], 
        [AI_Agent_Interaction_Tag_Association_lv].[AI_Agent_Tag_Definition3_Tag_Identifier] : 
  MAX([AI_Agent_Interaction_Tag_Association_lv].[AI_Agent_Tag_Association4_Created_Date]) }
Is Latest Session Scorer Indicates whether this is the most recently created scorer result for the session and scorer. Is_Latest_Session_Scorer_clc 
[AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Association3_Created_Date] = 
{ FIXED [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Association3_AI_Agent_Session_Id], 
        [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Tag_Identifier] : 
  MAX([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Association3_Created_Date]) }
Custom Scorer Semantic Type Classifies a custom scorer as a Measurement or Dimension based on its defined semantic type or data type. Custom_Scorer_Semantic_Type_clc 
IF NOT ISNULL([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Semantic_Type]) 
AND LEN(TRIM([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Semantic_Type])) > 0
THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Semantic_Type]
ELSEIF [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Data_Type] = 'Integer' 
OR [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Data_Type] = 'Number' 
THEN 'Measurement'
ELSE 'Dimension'
END
Custom Scorer Measures Shows the identifier for an active nonstandard scorer that can be used as a measure. Custom_Scorer_Measures_clc 
IF [Custom_Scorer_Semantic_Type_clc] = 'Measurement'
AND [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition_Association3_Is_Active] = TRUE
AND [Is_Session_Scorer_Standard_clc] = FALSE
AND (
    [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Type] = 'Predefined'
    OR
    [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Type] = 'OpenEnded'
)
THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Tag_Identifier] 
ELSE '--'
END
Custom Scorer Dimensions Shows the identifier for an active nonstandard scorer that can be used as a dimension. Custom_Scorer_Dimensions_clc 
IF [Custom_Scorer_Semantic_Type_clc] = 'Dimension'
AND [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition_Association3_Is_Active] = TRUE
AND [Is_Session_Scorer_Standard_clc] = FALSE
AND (
    [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Type] = 'Predefined'
    OR
    (
        [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Source_Type] = 'OpenEnded'
        AND NOT ISNULL([AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value])
        AND [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value] != 'NOT_SET'
    )
)
THEN [AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag_Definition2_Tag_Identifier] 
END
Custom Scorer Dimension Values Shows a custom scorer dimension together with its recorded value. Custom_Scorer_Dimension_Values_clc 
IF NOT ISNULL([Custom_Scorer_Dimensions_clc]) THEN
    [Custom_Scorer_Dimensions_clc]+" : "+[AI_Agent_Session_Tag_Association_lv].[AI_Agent_Tag2_Value]
ELSE
 '--'
END
## Message and Response Timing Fields
Dimension Formulas
Label CX Description Field Name Formula
Agent Interaction Duration Shows the interaction duration in seconds, from start to end. Agent_Interaction_Latency_clc 
DATEDIFF('SECOND', [AI_Agent_Interaction].[Start_Timestamp], [AI_Agent_Interaction].[End_Timestamp])
Moment Duration Shows the moment duration in seconds, from start to end. Moment_Duration_clc 
DATEDIFF('SECOND', [AI_Agent_Moment].[Start_Timestamp], [AI_Agent_Moment].[End_Timestamp])
Agent Response Start Timestamp Shows when the agent starts responding in an interaction. Agent_Response_Timestamp_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] :
    MAX(
      IF NOT [Is_User_clc] THEN
        IF [AI_Agent_Interaction_Message].[Message_Start_Timestamp]
             <= [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        THEN [AI_Agent_Interaction_Message].[Message_Start_Timestamp]
        ELSE [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        END
      END
    ) }
Agent Response End Timestamp Shows when the agent finishes responding in an interaction. Agent_Response_End_Timestamp_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] :
    MAX(
      IF NOT [Is_User_clc] THEN
        IF [AI_Agent_Interaction_Message].[Message_End_Timestamp]
             >= [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        THEN [AI_Agent_Interaction_Message].[Message_End_Timestamp]
        ELSE [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        END
      END
    ) }
User Message End Timestamp Shows when the user message ends in an interaction. User_Turn_Timestamp_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] :
    MAX(
      IF [Is_User_clc] THEN
        IF [AI_Agent_Interaction_Message].[Message_End_Timestamp]
             >= [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        THEN [AI_Agent_Interaction_Message].[Message_End_Timestamp]
        ELSE [AI_Agent_Interaction_Message].[Message_Sent_Timestamp]
        END
      END
    ) }
Agent Response Time in Seconds Shows agent response latency in seconds. Response_Time_Seconds_clc 
[Time_To_First_Agent_Token_clc] / 1000
Is Agent Response Within 60s Indicates whether the agent begins responding within 60 seconds. Agent_Response_Within_60s_clc 
IF [Response_Time_Seconds_clc] >= 0 AND [Response_Time_Seconds_clc] <= 60 THEN TRUE ELSE FALSE END
Agent Response Latency For eligible turns after July 10, 2026, shows milliseconds from the user message end until the agent starts responding. Time_To_First_Agent_Token_clc 
IF [AI_Agent_Interaction].[Start_Timestamp] > #2026-07-10 00:00:00# AND [AI_Agent_Interaction].[Ai_Agent_Interaction_Type] = 'TURN' AND [Does_Interaction_Include_Only_Populated_Messages_clc] AND [Total_User_Messages_Per_Interaction_clc] = [Total_Agent_Messages_Per_Interaction_clc] THEN DATEDIFF('MILLISECONDS', [User_Turn_Timestamp_clc], [Agent_Response_Timestamp_clc]) END
Agent Response Completion Latency For eligible turns after July 10, 2026, shows milliseconds from the user message end until the agent finishes responding. Time_To_Last_Agent_Token_clc 
IF [AI_Agent_Interaction].[Start_Timestamp] > #2026-07-10 00:00:00# AND [AI_Agent_Interaction].[Ai_Agent_Interaction_Type] = 'TURN' AND [Does_Interaction_Include_Only_Populated_Messages_clc] AND [Total_User_Messages_Per_Interaction_clc] = [Total_Agent_Messages_Per_Interaction_clc] THEN DATEDIFF('MILLISECONDS', [User_Turn_Timestamp_clc], [Agent_Response_End_Timestamp_clc]) END
Does Interaction Include Only Populated Messages Indicates whether every message in the interaction has content. Does_Interaction_Include_Only_Populated_Messages_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MIN(IF NOT ISNULL([AI_Agent_Interaction_Message].[Content]) AND [AI_Agent_Interaction_Message].[Content] <> '' THEN TRUE ELSE FALSE END) }
Total User Messages per Interaction Counts user messages in the interaction. Total_User_Messages_Per_Interaction_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] :
    COUNTD(
        IF [Is_User_clc]
        THEN [AI_Agent_Interaction_Message].[AI_Agent_Interaction_Message_Id]
        END
    )
}
Total Agent Messages per Interaction Counts nonuser messages in the interaction. Total_Agent_Messages_Per_Interaction_clc 
{ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] :
    COUNTD(
        IF NOT [Is_User_clc]
        THEN [AI_Agent_Interaction_Message].[AI_Agent_Interaction_Message_Id]
        END
    )
}
## Agent, Action, and Connected Subagent Fields
Dimension Formulas
Label CX Description Field Name Formula
Agent Label Shows the bot label when available; otherwise shows the agent API name. Agent_Label_clc 
IF 
    NOT ISNULL({ FIXED [AI_Agent_Session_Participant].[AI_Agent_Session_Participant_Id] : MAX([Bot].[Label]) }) 
THEN 
    { FIXED [AI_Agent_Session_Participant].[AI_Agent_Session_Participant_Id] : MAX([Bot].[Label]) }
ELSE 
    [AI_Agent_Session_Participant].[AI_Agent_Api_Name]
END
Subagent Label Shows the related subagent label when available; otherwise shows the topic API name. Subagent_Label_clc 
IF 
    NOT ISNULL({ FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MAX([AI_Agent_Topic].[Master_Label]) })
THEN 
    { FIXED [AI_Agent_Interaction].[AI_Agent_Interaction_Id] : MAX([AI_Agent_Topic].[Master_Label]) }
ELSE 
    [AI_Agent_Interaction].[Topic_API_Name]
END
Action Label For action steps, shows the action label when available; otherwise shows the step name. Tool_Label_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'ACTION_STEP'
THEN
    IF NOT ISNULL({ FIXED [AI_Agent_Interaction_Step].[AI_Agent_Interaction_Step_Id] : MAX([AI_Agent_Action].[AI_Agent_Action_Id]) }) 
    THEN { FIXED [AI_Agent_Interaction_Step].[AI_Agent_Interaction_Step_Id] : MAX([AI_Agent_Action].[Label3]) }
    ELSE [AI_Agent_Interaction_Step].[Name]
    END
END
Connected Subagent Name Shows the connected subagent name from the handoff step. Connected_Subagent_Name_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], 'related_agent_name":"([^"]*)') END
Connected Subagent Api Name Shows the connected subagent API name from the handoff step. Connected_Subagent_Api_Name_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], 'related_agent_api_name":"([^"]*)') END
Connected Subagent Session Id Shows the connected subagent session ID from the handoff step. Connected_Subagent_Session_Id_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], 'related_agent_session_id":"([^"]*)') END
Connected Subagent Interaction Id Shows the connected subagent interaction ID from the handoff step. Connected_Subagent_Interaction_Id_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], 'related_agent_interaction_id":"([^"]*)') END
Orchestration Overhead Shows handoff and orchestration time to the connected subagent, in milliseconds. Connected_Subagent_Orchestration_Duration_ms_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN INT(REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], '"orchestration_latency_ms":(\d+)')) END
Connected Subagent Execution Duration Shows connected-subagent execution time, in milliseconds. Connected_Subagent_Execution_Duration_ms_clc 
IF [AI_Agent_Interaction_Step].[Ai_Agent_Interaction_Step_Type] = 'RELATED_AGENT_STEP' THEN INT(REGEXP_EXTRACT([AI_Agent_Interaction_Step].[Attribute], '"sub_agent_execution_latency_ms":(\d+)')) END