Salesforce Docs Portal

Disable Einstein Lead Scoring

If your company decides to turn off Einstein Lead Scoring, take steps to avoid errors with CRM Analytics Data Sync.

Required Editions

Available in: Lightning Experience and Salesforce Classic
Available with Sales Cloud Einstein, which is available in Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition
User Permissions Needed
To disable Einstein Lead Scoring: Customize Application AND Modify All Data AND View All Profiles
To disable CRM Analytics dataflows: Edit Analytics Dataflows
  1. From Setup, in the Quick Find box, enter Einstein Lead Scoring, and then select Einstein Lead Scoring under Einstein Sales.
  2. Disable Einstein Lead Scoring.
  3. In Analytics Studio, click Data Manager and then click Dataflows & Recipes.
  4. Find the Einstein Lead Scoring dataflow, open Options, and then select Delete.
  5. Click Connect.
  6. From the list of objects, click Lead and then click Continue.
  7. Scroll to find the ScoreIntelligenceId column. To disable the field from the data sync, click X next to the column name.
  8. Save your changes.
  9. Click Connect.
  10. Click Lead and then Continue.
  11. To remove the ScoreIntelligence.Score >= 0 filter, click The Filter icon, and then delete the filter text.
  12. Click Done, and then save your changes.
Note
Note The system requires at least 24 hours to clear old data. If you re-enable Einstein Lead Scoring before data removal is complete, the older data appears on lead records.