--- schema_version: "1" id: ec2206cd1dddfb83ee48c96211018f844f1d59d4a4d51f2b1a04ba9d66684fe5 title: Considerations for Einstein Generative AI Sales Emails collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/einstein_sales_emails_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.einstein_sales_emails_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: e51df6dba311536d0fc5859cb5fe65cfc8d5bde9d707feb112e5f14c5b9034a1 description: Sales Emails lets your team use Einstein generative AI to create personalized and contextualized emails to send to your contacts and leads. But whether you’re an admin setting things or a sales rep powering through your day, keep these considerations in mind. products: - Sales - Cross Cloud release: "264" --- # Considerations for Einstein Generative AI Sales Emails Sales Emails lets your team use Einstein generative AI to create personalized and contextualized emails to send to your contacts and leads. But whether you’re an admin setting things or a sales rep powering through your day, keep these considerations in mind. ### Required Editions
Available in: Lightning Experience
Available with the Einstein for Sales add-on, which is available for an extra cost in Performance and Unlimited Editions.
## General - Field-level security is enforced. If users don’t have access to a field used for email grounding, then that field data isn’t used. The sales rep sees a placeholder to customize as needed. - Sales Emails isn’t available in Government Cloud. - Sales Emails is available in Salesforce Sites for users with the appropriate permissions. - If Einstein Activity Capture is on, emails created with Einstein are captured and tracked like other emails, according to your settings. - If you have Inbox, your users need the permissions for Inbox in addition to the Sales Emails permissions. - You can generate up to 2,000 emails per hour per org, calculated on a rolling basis. If the limit is reached, the **Draft with Einstein** button isn’t available and users see an error message. ## Drafting Emails - You can use Einstein generative AI to draft emails when these conditions are met. - At least one recipient is listed in the To field. If you enter more than one recipient, Salesforce drafts an email for the first person in the recipient list that matches to a contact or lead record. - The recipient must have a lead or contact record in Salesforce. - Sales Emails supports drafting content for new emails. Replying to or forwarding an email isn’t supported. - Einstein adds the output to the contents in the email composer. - Einstein writes an email subject and replaces any text in the subject line. Each time you regenerate an email, the subject line is updated. - Drafts must be reviewed and customized before you send them. The output can contain placeholders for missing or incomplete information. - If a field used for email context isn’t filled out in Salesforce, or if the user doesn’t have permission to access the field, then the draft output contains a placeholder. For example, if the Industry field is blank, the output sentence can look like this: “As someone in the \[Customize: INDUSTRY\] industry, I understand the unique challenges and opportunities.” - The draft output contains some portions for you to customize, such as to add specific meeting times or products. For example, the Send a Meeting Invite output can contain placeholders such as \[Customize: DATE AND TIME\]. - Some email types require certain information, such as a company name. If the data isn’t available in Salesforce, you don’t see the email type in the dropdown. - Prompt Builder supports these languages for generative responses. - English - French - German - Italian - Japanese - Spanish ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-einstein_sales-264-0-0-production-enus/13c193d3-11a5-49f2-8dbf-542c62890274/images/icon_important.png) Important This tool uses generative AI, which is known to include inaccurate or harmful responses. Before sharing externally, review the output for accuracy and safety. You assume responsibility for the output when sharing. #### See Also - [Understand How Einstein Generative AI Creates Sales Emails](https://help.salesforce.com/s/articleView?id=ai.einstein_sales_emails_overview.htm&release=264.0.0&type=5 "Sales Emails lets busy sales reps to speed up and expand deals through personalized and informed content that buyers love. Einstein generative AI generates personalized emails for contacts and leads, and uses Einstein to personalize and contextualize the emails, a method known as grounding. Learn about email types, how your data is used, and how Salesforce tracks usage.")