---
schema_version: "1"
id: 202143ffb730be28296626af1a16cfb239013437cb1cb9062d0d1097abe3c5ab
title: Einstein Automated Contacts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/einstein_sales_adc.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.einstein_sales_adc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fc847b236cf5a70936e26c412c811cf94d500bdb6aef981cd7c06c59181e1da0
description: Spend even less time on data entry. Einstein Automated Contacts uses email and event activity to find new contacts and opportunity contact roles to add to Salesforce. Depending on how your Salesforce admin set up the feature, Einstein suggests the new data or adds it for you.
products:
  - Sales
  - Cross Cloud
release: "264"
---
# Einstein Automated Contacts

Spend even less time on data entry. Einstein Automated Contacts uses email and event activity to find new contacts and opportunity contact roles to add to Salesforce. Depending on how your Salesforce admin set up the feature, Einstein suggests the new data or adds it for you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-einstein_sales-264-0-0-production-enus/13c193d3-11a5-49f2-8dbf-542c62890274/images/icon_important.png)

Important Feature is scheduled for retirement on February 15, 2025. See [Einstein Automated Contacts Retirement](https://help.salesforce.com/s/articleView?id=001790617&type=1&language=en_US).

Einstein Automated Contacts finds new data by looking at your activities. For example, the title on suggested contacts comes from a person’s the email signature. If your admin chooses that new data is suggested to you, you see suggestions in the Einstein Insights component. If your admin chooses that data is added automatically, notifications alert you when new data is added to Salesforce. In both cases, the type of data determines who sees the suggestions or notifications.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:22.32142857142857%">
        <col style="width:24.776785714285715%">
        <col style="width:52.90178571428571%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1890e79">Type of Data</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1890e82">Where Suggestions Appears</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d1890e85">Who Sees Suggestions or Notifications</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Type of Data" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e79 ">Contact</td>

          <td data-label="Where Suggestions Appears" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e82 ">
            <ul>
              <li>Home page</li>

              <li>Account records</li>

            </ul>
          </td>

          <td data-label="Who Sees Suggestions or Notifications" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e85 ">
            <ul>
              <li>Anyone in the To field of the email or activity</li>

              <li>Account owner</li>

              <li>All account team members (regardless of which team members are included in the email or
                event activity)</li>

              <li>User’s manager</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Type of Data" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e79 ">Opportunity Contact Role</td>

          <td data-label="Where Suggestions Appears" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e82 ">
            <ul>
              <li>Home page</li>

              <li>Opportunity records</li>

            </ul>
          </td>

          <td data-label="Who Sees Suggestions or Notifications" class="slds-cell-wrap" style="vertical-align:top;" headers="d1890e85 ">
            <ul>
              <li>Opportunity owner</li>

              <li>All opportunity team members (regardless of which team members are included in the email
                or event activity)</li>

              <li>User’s manager</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

## Data Added from Suggestions

![Einstein suggests data to add to Salesforce](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-einstein_sales-264-0-0-production-enus/13c193d3-11a5-49f2-8dbf-542c62890274/einstein_sales/images/einstein_adc_contact_suggestion_card.png)

- When you add suggested data to Salesforce, Einstein takes you to the record edit page. From there, review and save the new data. After the data is added, the suggestion disappears for all users.
- When you decline suggested data, the suggestion disappears for all users.
- From the Home page, you can also dismiss suggestions, which removes them from the Home page. You can also leave feedback about the relevance of individual suggestions.
- To see which contacts and opportunity contact roles Einstein suggested, go to the app launcher and select the Einstein Contact Suggestions or Einstein Opportunity Contact Role Suggestions item. Review the suggestions to see what’s been added to Salesforce and what’s been declined. Suggestions with the New status can be added or declined from the row-level actions.
- If you use Duplicate Management, when you add a suggested contact, it could be flagged as a duplicate. If the suggestion is flagged, you must select a contact from the list.

## Data Added Automatically

![Einstein notifies you when new data is added to Salesforce](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-einstein_sales-264-0-0-production-enus/13c193d3-11a5-49f2-8dbf-542c62890274/einstein_sales/images/einstein_adc_notification.png)

- To see which contacts were automatically added to Salesforce, review the contact list view called Added By Einstein. Click the notification text to go directly to the list view. We recommend sorting the list view by Created Date.
- If a contact can’t be automatically added because of an error (for example, a required field is missing a default value), the contact is shown to you as a suggestion. You can correct any errors when adding the contact.

#### See Also

- [Enable Einstein Automated Contacts](https://help.salesforce.com/s/articleView?id=ai.einstein_sales_setup_enable_adc.htm&release=264.0.0&type=5 "Help reps spend even less time on data entry. Einstein Automated Contacts uses email and event activity to find new contacts and opportunity contact roles to add to Salesforce. Choose whether Einstein suggests the new data, which reps can add with just a couple of clicks, or adds it automatically.")
- [Considerations for Setting Up Sales Cloud Einstein](https://help.salesforce.com/s/articleView?id=ai.einstein_sales_considerations.htm&release=264.0.0&type=5 "Before setting up Sales Cloud Einstein, consider these requirements, limitations, and nuances for each feature.")
- [Review the CRM Analytics Automated Contacts Dashboard](https://help.salesforce.com/s/articleView?id=ai.einstein_sales_adc_wave.htm&release=264.0.0&type=5 "The CRM Analytics Automated Contacts dashboard provides Salesforce admins and sales managers with details about how effective Einstein is at finding and adding new contact records to Salesforce.")
- [Sales Cloud Einstein](https://help.salesforce.com/s/articleView?id=ai.einstein_sales.htm&release=264.0.0&type=5 "Supercharge your team’s sales productivity at every step of the sales process with key predictions, intelligent recommendations, and timely automation. Sales Cloud Einstein is your own data science department that learns from your team’s sales activities and CRM data. Einstein helps you identify the best leads, convert opportunities more efficiently, and retain customers with ease. Sales Cloud Einstein also includes the Sales Analytics app and Inbox.")