---
schema_version: "1"
id: c4f601b278f5e4becb61b3437758c369e9b21ef8501a56f2d42e8ed34bef4417
title: Billing Considerations for Agentforce Data Library
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/data_library_billing.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.data_library_billing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f9824aebc696e26e44b5ec2ef7c4b9b433f6aeb05d80b271546525a66bf07f92
description: Agentforce Data Library uses Data 360 for data processing. Use of Agentforce Data Library impacts the consumption of credits in these usage types.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Billing Considerations for Agentforce Data Library

Agentforce Data Library uses Data 360 for data processing. Use of Agentforce Data Library impacts the consumption of credits in these usage types.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Einstein for Platform or Einstein or Agentforce for Sales or Service add-on, or Agentforce Foundations</td></tr></tbody></table>

Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type.

Some usage types aren't metered for certain licenses or editions, such as a Data 360 Profiles license. Check your licenses and review license documentation for more information.

## Data 360 Usage

When you use Agentforce Data Library, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card.

- If your contract included Data Service Credits, those are consumed for all Data 360 usage.
- If you run out of Data Service Credits, your org is billed at your Data Service Credit overage rate for the remainder of your term unless more credits are added.
- If you have Flex Credits for Data 360, those credits are consumed instead.

Data Services and Flex Credits organize data services within different usage type groupings. For more information, see [Data Services Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=sf.c360_a_data_usage_types.htm&type=5&language=en_US) and [Flex Credits Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_flex_credits_for_data360.htm&type=5&language=en_US). To check multipliers for each usage type, see the [Multipliers for Data Services Rate Card](https://www.salesforce.com/data/rates/multipliers/) or the [Agentforce & Data 360 Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). The cost of each credit is determined by your contract.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e115">Digital Wallet Consumption Card</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e118">Usage Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e121">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e124">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Data Services</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Data Queries</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 ">
              <p>Usage is calculated based on the number of records
                processed. </p>
              <p style="margin-bottom:0;">The count of records processed depends on the structure of a query as well as
                other related factors such as the total number of records in the objects being
                queried.</p>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">Data queries are used by the data library to retrieve information from the
              search index.</td>

          </tr>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Data Services</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Intelligent Processing</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 ">Usage is calculated based on the amount of
              unstructured data that is processed using AI-assisted features such as LLM-based parsing,
              LLM-based visual data preprocessing, image processing, Enriched Indexing, and Intelligent
              Context.</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">This usage type applies when Intelligent Context is enabled for your data
              library. Intelligent Context is on by default for all new data libraries and for all
              file-based data libraries created before July 6, 2026. For data libraries created
              after July 6, 2026, this usage type applies only if you enable Intelligent Context.
              Usage depends on the amount and complexity of data in your uploaded files. See <a href="https://help.salesforce.com/s/articleView?id=ai.data_library_file_upload.htm&amp;type=5&amp;language=en_US" target="_blank">Use Uploaded Files</a>.</td>

          </tr>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Data Services</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Unstructured Data Processed</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 ">
              <p>Usage is calculated based on the amount
                of unstructured data that is processed without using AI assisted content processing and
                extraction. For example, if the search index processes 100 PDF documents that are 1 MB each,
                usage is calculated as 100 MB. If the search index processes five audio/video files that are
                on average 100MB each, usage is calculated as 500MB. </p>
              <p>In Data 360, unstructured data may
                be chunked and vectorized using an embedding model. Usage is computed only once across both
                these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage
                is computed as 100 MB, not as 200MB.</p>
              <p style="margin-bottom:0;">If you create a search index that uses a data
                model object (DMO) as a data source and select Text data type fields from the DMO, all
                strings from those fields are indexed and the sum total of all bytes processed is reported
                as Unstructured Data Processed.</p>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">
              <p dir="ltr">When you set up a Knowledge-based data library, it uses unstructured
                data processing to build your search index. </p>
              <p style="margin-bottom:0;" dir="ltr">Prior to Intelligent Context, all files were processed via the
                unstructured data processing pipeline.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Flex Credits</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Data 360 Queries</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 ">
              <p>Usage is calculated based on the number of records processed. </p>
              <p>The count of records processed depends on the structure of a query as well as other
                related factors such as the total number of records in the objects being queried.</p>
              <p style="margin-bottom:0;">When an object is queried in the context of a data space, the number of rows processed is
                based on the total number of processed rows in the source object, not the number of rows
                pertaining to the particular data space</p>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">The Answer Questions with Knowledge action or a custom built action use the
              Agentforce Data Library to query the index and retrieve relevant information from the
              database. The extracted information corresponds to processed rows.</td>

          </tr>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Flex Credits</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Intelligent Processing</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 "> Usage is calculated based on the
              amount of unstructured data that is processed using AI-assisted features such as LLM-based
              parsing, LLM-based visual data preprocessing, image processing, Enriched Indexing, and
              Intelligent Context.</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">This usage type applies when Intelligent Context is enabled for your data
              library. Intelligent Context is on by default for all new data libraries and for all
              file-based data libraries created before July 6, 2026. For data libraries created
              after July 6, 2026, this usage type applies only if you enable Intelligent Context.
              Usage depends on the amount and complexity of data in your uploaded files. See <a href="https://help.salesforce.com/s/articleView?id=ai.data_library_file_upload.htm&amp;type=5&amp;language=en_US" target="_blank">Use Uploaded Files</a>.</td>

          </tr>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e115 ">Flex Credits</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e118 ">Unstructured Processing</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e121 ">
              <p>Usage is calculated based on the amount of unstructured data that is processed
                without using AI assisted content processing and extraction. For example, if the search
                index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the
                search index processes five audio/video files that are on average 100MB each, usage is
                calculated as 500MB.</p>
              <p style="margin-bottom:0;">In Data Cloud, unstructured data may be chunked and vectorized
                using an embedding model. Usage is computed only once across both these activities. For
                example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB,
                not as 200MB.If you create a search index that uses a data model object (DMO) as a data
                source and select Text data type fields from the DMO, all strings from those fields are
                indexed and the sum total of all bytes processed is reported as Unstructured Data
                Processed.</p>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e124 ">
              <p dir="ltr">When you set up a Knowledge-based data library, it uses unstructured
                data processing to build your search index. </p>
              <p style="margin-bottom:0;" dir="ltr">Prior to Intelligent Context, all files were processed via the
                unstructured data processing pipeline.</p>
            </td>

          </tr>
        </tbody>
      </table>

For more information on how Data 360 usage is billed, refer to your contract or contact your account executive.

## Data 360 Storage Usage

Storage costs are determined by your contract. Use Digital Wallet to check your current usage.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e295">Digital Wallet Consumption Card</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e298">Usage Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e301">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d133357e304">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Digital Wallet Consumption Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e295 ">Data Storage</td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e298 ">Storage Beyond Allocation</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e301 ">Usage is calculated based on the amount of
              storage used above the amount allocated.</td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d133357e304 ">
              <p>Usage is calculated based on two factors: the number of direct requests to the LLM via
                the LLM gateway, and whether the gateway uses a Salesforce managed large language model.
                The specific category depends on the model that is used. See <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&amp;type=5&amp;language=en_US" target="_blank">Large Language Model Support</a> to find out which usage
                types apply.</p>
              <p>All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token
                usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts
                that exceed this limit will be metered as multiple prompts, with each additional
                2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500
                input and output tokens will be metered as 4 prompts.</p>
              <p>Tokens are units of data processed by the AI models. </p>
              <div>
                <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                  <div class="slds-media slds-media_responsive">
                    <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png" alt="Note"></span></div>
                    <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> Advanced Prompts were launched with a designated multiplier listed in the Agentforce
                      <a href="https://www.salesforce.com/agentforce/rates/" target="_blank">Flex Credits Rate Card</a>. Salesforce will start metering the use of Advanced
                      Prompts on July 21, 2026.
                    </div>
                  </div>
                </div>
              </div>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&type=5&language=en_US)
- [Data Services Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=sf.c360_a_data_usage_types.htm&language=en_US)
- [Flex Credits Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_flex_credits_for_data360.htm&language=en_US)
- [_Downloadable PDF_: Understanding Consumption Billing: Breaking Down an Enriched Related Lists Use Case](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/EnRelList_UseCase_WP.pdf)
- [_Trailhead_: Get Started with Data 360 Credit Consumption](https://trailhead.salesforce.com/content/learn/modules/data-cloud-credit-consumption-quick-look/get-started-with-data-cloud-credit-consumption)