---
schema_version: "1"
id: fba0baf85a51a6143a8fd1f14eadb37917e2353deb18cff70a619174acee3df2
title: "Agent Topic: Field Service Dispatcher Actions"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_topics_ref_field_service_dispatcher_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_topics_ref_field_service_dispatcher_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f875ce799a1048b2ece1f9123b51e12fc6f12c42b99d693f686a45c0f50771f7
description: Use the Field Service Dispatcher Actions topic to perform tasks in the dispatcher console. Display a summary of today’s scheduling issues and show them in the appointment list for subsequent follow-up actions. Search for appointments and create filters in the appointment list. Find gaps in a service resource’s schedule, find the best appointments to fill those gaps, and schedule the appointment that is selected.
release: "264"
---
# Agent Topic: Field Service Dispatcher Actions

Use the Field Service Dispatcher Actions topic to perform tasks in the dispatcher console. Display a summary of today’s scheduling issues and show them in the appointment list for subsequent follow-up actions. Search for appointments and create filters in the appointment list. Find gaps in a service resource’s schedule, find the best appointments to fill those gaps, and schedule the appointment that is selected.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in Enterprise, Performance, and Unlimited editions with the Einstein for Field Service add-on.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in Einstein 1 Field Service edition.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">This feature requires the Field Service managed package.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d111808e58">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">To use Field Service topics and actions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">Access Agent Topics and Actions for Field Service</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">To use Agentforce:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">Use Agentforce Default Agent</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">To run prompt templates:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d111808e58 ">Execute Prompt Templates</td>

        </tr>
      </tbody>
    </table>

## Topic Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">FieldServiceDispatcherActions</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Create Appointment List Filter </p>
              <p> Query Records (Beta) </p>
              <p>*Summarize Scheduling Issues</p>
              <p> Get Appointments to Fill Gaps for Field Service </p>
              <p style="margin-bottom:0;"> Assign Appointment to Service Resource for Field Service </p>
            </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a href="https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatcher_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up the Field Service
                Dispatcher Actions Topic</a>
            </td>

          </tr>
        </tbody>
      </table>

_\*This action executes one or more prompt templates._

## Examples of Utterances Classified to This Topic

- “Summarize my schedule”
- “Display in the appointments list”
- “Summarize today's schedule for territories X, Y or for X, Y (territory names)”
- “Create a filter for these appointments”
- “Fill gaps for resource X”
- “Fill the gap in X's schedule tomorrow”
- “Assign SA-X to this resource”
- “Fill the gap with SA-X”

#### See Also

- [Use Agentforce in the Dispatcher Console](https://help.salesforce.com/s/articleView?id=service.pfs_copilot_dispatcher.htm&language=en_US)