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Update Language Settings

Change the language and tone of your agent’s messages to better suit your company’s brand.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
User Permissions Needed
To define language settings: Manage AI Agents AND the required permissions for your agent type
Note
Note Adaptive language mode is a beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this beta service is at the Customer's sole discretion.

See Also

Update Language Settings

Choose which languages your agent allows. Language settings define the language of your agent's conversational responses.

  1. From the Agents list in the Agentforce Studio app, open the agent you want to add or edit language support for.
  2. If there are multiple versions of your agent, from the header in Agentforce Builder, select the agent version you want to edit.
  3. In the Explorer panel, open Settings and click Languages.
  4. Select a Default Language for your agent.
  5. To add languages in the Allowed Languages section, select a language you want to add, then click the right arrow to move it to the Allowed Languages column.
  6. To have your agent detect the language of each incoming message and respond in the same language, turn on adaptive language mode (beta). Your agent can use any language its AI model supports, including languages that aren't in the Allowed Languages list.
  7. Save your agent.

Update Language Settings in the Legacy Builder

Change the language and tone of your agent’s messages to better suit your company’s brand.

Tone is how an agent expresses your brand personality in messages through things like word choice, punctuation, and sentence structure. You have three tone options.

  • Formal: polished and professional
  • Neutral: unbiased and nonevaluative
  • Casual: relaxed and informal

If your company tone is more formal, such as used in a financial institution, you can set the language to reply in a formal tone. Conversely, if your company tone is informal, like used in a gaming company, use the casual tone and better match the overall feel of your company.

See considerations documentation for your agent type for supported languages and locales and related considerations, as well as considerations for language support for Agentforce overall.

  1. From Setup, in the Quick Find box, enter Agent, and then select Agentforce Agents.
  2. Click the name of your agent. Then click Open in Builder.
  3. Click the Language Settings tab. Select a tone for your agent. By default, your agent’s tone is casual. If your agent supports multiple languages, you can specify a default language and select more languages.
  4. To apply your changes, restart your preview conversation. This step also allows you to check if the tone is right for your company.

To use multiple languages with Agentforce Service agents, connect your agent to an Enhanced Chat channel and follow these additional steps.