---
schema_version: "1"
id: b04b6209f4138814810886cd8697536afc3c91bfbe836c940290d7467aec2a4e
title: Activate or Deactivate Your Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_setup_activate_deactivate.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_setup_activate_deactivate.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6e30869c5ac0c9ab0a6ca0e826946486dc059940f0a53e12e1b68b03b5a7260a
description: Activate your agent to make it available to your customers or employees. When an agent is deployed to one or more channels, including the Agentforce panel, activating the agent makes it immediately available to your users.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Activate or Deactivate Your Agent

Activate your agent to make it available to your customers or employees. When an agent is deployed to one or more channels, including the Agentforce panel, activating the agent makes it immediately available to your users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d87196e40">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d87196e40 ">To activate or deactivate AI agents:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d87196e40 ">Manage AI Agents AND <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;type=5&amp;language=en_US" target="_blank">the required permissions for your agent
                type</a></td>

          </tr>
        </tbody>
      </table>

Only one version of an agent can be active at a time. You can have up to 100 concurrently active agents. When you activate a version of an agent that already has an active version, the currently active version is automatically deactivated.

Deactivating an agent prevents new sessions on all connections.

- If the agent uses the Agentforce panel, the panel is available until the user closes it, and it can’t be reopened until the agent is active.
- If the agent is connected to an active Enhanced Chat deployment, the chat window appears, but the agent doesn't join the conversation.

When you deactivate an agent, users aren’t notified. Ongoing conversations continue until they’re ended by the end user or time out.

## Activate or Deactivate an Agent

1. From the Agents page of the Agentforce Studio app, open the agent you want to activate or deactivate.
2. If there are multiple versions of your agent, from the header in Agentforce Builder, select the agent version you want to activate or deactivate.
3. If you haven’t already, [commit your agent version](https://help.salesforce.com/s/articleView?id=ai.agent_versions_commit.htm&release=264.0.0&type=5 "Commit an agent version to save a snapshot of your agent and prepare your agent for use outside of Agentforce Builder. Your agent version must be committed to activate it."). You can only activate an agent version after you've committed it.
4. Click **Activate** to make your agent live or **Deactivate** to remove it from service.

## Activate or Deactivate an Agent in the Legacy Builder

To make and test changes to your agent without taking the active version out of production, [create multiple versions of an agent](https://help.salesforce.com/s/articleView?id=ai.agent_versions.htm&release=264.0.0&type=5 "Create multiple versions of an agent to make and test changes without taking the active version out of production. Or create a version to save as a backup, so you can quickly revert to a previous version. When you create a new version of an agent, Salesforce creates independent copies  of the agent's subagents, actions, and other assets. Every agent and agent version has its own assets, and assets aren't shared.").

1. From Setup, in the Quick Find box, enter Agent, and then select **Agentforce Agents**.
2. Click the name of the agent you want to activate or deactivate.
3. Click **Open in Builder**.
4. Click **Activate** to make your agent live or **Deactivate** to remove it from service.