---
schema_version: "1"
id: 44acb5ecf2e2f7a10fd7db7312c675d491c210d8f2766acfdb112744512e43a4
title: Design and Implement Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c527a0adc194f630f8b98e2f9f34994e71a41856dd0eebe7e47f0f3669e79043
description: Agentforce is the agent-driven layer of the Salesforce Platform, and it helps you deploy AI agents that work side-by-side with your employees to extend your workforce and serve customers 24/7. Agentforce includes a set of tools to create and customize agents for use cases across sales, service, marketing, commerce, Slack, and more.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Design and Implement Agents

Agentforce is the agent-driven layer of the Salesforce Platform, and it helps you deploy AI agents that work side-by-side with your employees to extend your workforce and serve customers 24/7. Agentforce includes a set of tools to create and customize agents for use cases across sales, service, marketing, commerce, Slack, and more.

### Required Editions

![Agentforce Banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_landing_page_banner.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><em><strong>Your Path to Agentforce Success</strong></em></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_1.png" alt="1 - Plan Your Solution">
            </div>
            <p>
              <strong>Ideate Your Solution</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-agent-planning" target="_blank">Agentforce: Agent Planning</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_plan.htm&amp;release=264.0.0&amp;type=5" title="Planning an AI agent is crucial for several reasons. It ensures that your AI project aligns with your company's overall AI strategy and business goals. It also helps you define the agent's work and assess its potential impact on the organization.">Plan Your AI Agent</a>
            </p>
            <p>
              <a name="copilot_intro__image_ekb_b4m_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_ekb_b4m_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_plan_project.htm&amp;release=264.0.0&amp;type=5" title="To get the most out of your AI project, plan for AI project success. Every project is different, so choose the subagents that best suit your needs.">AI Project Success</a>
            </p>
            <p>
              <a name="copilot_intro__image_vvq_d4m_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_vvq_d4m_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/autonomous-agents" target="_blank">Autonomous Agents</a>
            </p>
            <p>
              <a name="copilot_intro__image_tcp_5bz_mdc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_tcp_5bz_mdc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_overview.htm&amp;release=264.0.0&amp;type=5" title="Agents are goal-oriented, autonomous AI assistants that perform tasks and business and make data-driven decisions. Learn more about agents and how they compare to Einstein Bots.">What Are Agents?</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="copilot_intro__image_xxy_hsm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_xxy_hsm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Agent Types and Considerations</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_2.png" alt="2 - Set Up Your Salesforce Org">
            </div>
            <p>
              <strong>Set Up Your Salesforce Org</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_parent_setup.htm&amp;release=264.0.0&amp;type=5" title="Before you launch agents, it’s important to understand what needs to happen first. Understand key prerequisites, turn on Einstein and Agentforce, and prepare your data.">Set Up Your Agent</a>
            </p>
            <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/trusted-agentic-ai" target="_blank">Trusted Agentic AI</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&amp;release=264.0.0&amp;type=5" title="Trusting generative AI with your company secrets and your customer data while balancing the benefits of generative AI is still a challenge today. The Einstein Trust Layer is a secure AI architecture, built into the Salesforce platform. It’s a set of agreements, security technology, and data and privacy controls used to keep your company safe while you explore generative AI solutions.">Einstein Trust
                Layer</a>
            </p>
            <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/data-cloud-powered-agentforce" target="_blank"><span>Data 360</span>-Powered Agentforce</a>
            </p>
            <p>
              <a name="copilot_intro__image_f1f_xpm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_f1f_xpm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_parent_data.htm&amp;release=264.0.0&amp;type=5" title="A great agent uses your data to provide high-quality responses. Learn about methods for connecting agents to knowledge sources, including internal data, unstructured documents, and web search.">Ground Agentforce in Data</a>
            </p>
            <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/grounding-an-agent-with-data" target="_blank">Grounding an Agent with Data</a>
            </p>
            <p>
              <a name="copilot_intro__image_gfw_4qm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_gfw_4qm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.data_library_parent.htm&amp;release=264.0.0&amp;type=5" title="Improve accuracy, add personalization, and build trust in gen AI responses when you assign data libraries to your Agentforce features. Agentforce Data Library uses grounding to index your knowledge articles and fields, your file uploads, or web sources, so that AI agents know which information to base responses on. With this index, AI agents can ensure the accuracy of LLM responses against your organization’s information so that you get the best results.">Agentforce Data Library</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="copilot_intro__image_fxd_pqm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_fxd_pqm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_rag.htm&amp;release=264.0.0&amp;type=5" title="Use Retrieval Augmented Generation (RAG) in Data 360 to improve large language model (LLM) responses for agents and users. RAG is a framework for grounding prompts with relevant, accurate knowledge from unstructured data sources.">Retrieval Augmented Generation</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_3.png" alt="3 - Build Your Agent">
            </div>
            <p>
              <strong>Build Your Agent</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://www.salesforce.com/agentforce/agentforce-implementation-guides/" target="_blank">Agentforce Implementation Guide</a>
            </p>
            <p>
              <a name="copilot_intro__image_crt_nds_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_crt_nds_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_parent_configure.htm&amp;release=264.0.0&amp;type=5" title="Customize your agent so that it fits your company’s use cases. Learn how to use Agentforce Builder and agent assets, including subagents, actions, filters, and variables, so that you can customize out-of-the-box solutions or create your own.">Configure Your Agent</a>
            </p>
            <p>
              <a name="copilot_intro__image_pnl_prm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_pnl_prm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agent-builder-basics" target="_blank">Agentforce Builder Basics</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce" target="_blank">Quick Start: Build a Service Agent with Agentforce</a>
            </p>
            <p>
              <a name="copilot_intro__image_qgv_kf4_5fc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_qgv_kf4_5fc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/projects/quick-start-create-employee-agents-in-agentforce" target="_blank">Quick Start: Create Employee Agents in Agentforce</a>
            </p>
            <p>
              <a name="copilot_intro__image_ec1_lqm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_ec1_lqm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agent-customization-quick-look" target="_blank">Agent Customization: Quick Look</a>
            </p>
            <p><a name="copilot_intro__image_tp4_r4m_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_tp4_r4m_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_video.png" alt="Video icon"></span><a href="https://www.youtube.com/playlist?list=PLrC_ei2_Pv0Fb0i4wufGZsVwMyNj5ticI" target="_blank"> Agentforce Decoded for Admins</a></p>
            <p>
              <a name="copilot_intro__image_z4b_jtm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_z4b_jtm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_parent_extend.htm&amp;release=264.0.0&amp;type=5" title="Explore more advanced use cases with the help of our API and Developer guides. You can also call an agent from a Flow or Apex class.">Extend Your Agentforce
                Implementation</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="copilot_intro__image_dv1_wtm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_dv1_wtm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://developer.salesforce.com/agentforce-workshop" target="_blank">Agentforce Workshop</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_4.png" alt="4 - Test Your Agent">
            </div>
            <p>
              <strong>Test Your Agent</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-testing-tools-and-strategies" target="_blank">Agentforce Testing Tools and Strategies</a>
            </p>
            <p>
              <a name="copilot_intro__image_v12_1wm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_v12_1wm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_troubleshoot.htm&amp;release=264.0.0&amp;type=5" title="Solve common agent issues.">Troubleshooting Agents in the Legacy Builder</a>
            </p>
            <p>
              <a name="copilot_intro__image_ldy_dwm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_ldy_dwm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_testing_center.htm&amp;release=264.0.0&amp;type=5" title="Build confidence in your AI agents and deliver seamless, effective interactions with thorough testing. Easily generate custom test scenarios and leverage our expert evaluation tools to assess response accuracy, conversation quality, subagent recognition, action execution, and knowledge retrieval. Identify issues early and fine-tune your agent’s behavior with precision.">Agentforce Testing Center</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_video.png" alt="Video icon"></span>
              <a href="https://salesforce.vidyard.com/watch/UAtqTg67xRFS6jeAuZHt8w" target="_blank">Test an Agent in Agentforce Testing Center</a>
            </p>
            <p style="margin-bottom:0;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-agent-testing" target="_blank">Agentforce Testing Center</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_5.png" alt="5 - Deploy Your Agent">
            </div>
            <p>
              <strong>Deploy Your Agent</strong>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-deployment-quick-look" target="_blank">Agentforce Deployment: Quick Look</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_parent_deploy.htm&amp;release=264.0.0&amp;type=5" title="Connect your agent to multiple channels. Meet your customers and employees where they spend the most time.">Deploy Your Agent to Channels</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.agent_connect_telephony_parent.htm&amp;release=264.0.0&amp;type=5" title="Route voice conversations to your Agentforce Service agents. Learn how to create a telephony connection to your partner telephony system, configure voice mode settings, and route calls to your agent.">Connect a Service Agent to Partner Telephony</a>
            </p>
            <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_video.png" alt="Video icon"></span><a href="https://salesforce.vidyard.com/watch/7UjuTize5zUoSPooDJyN2V" target="_blank"> Route Voice Conversations to AI Agents</a></p>
            <p style="margin-bottom:0;">
              <a name="copilot_intro__image_x1q_2vm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_x1q_2vm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/change-management-for-ai-implementation" target="_blank">Change Management for AI Implementation</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <div>
              <img src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/agentforce_map_stage_6.png" alt="6 - Monitor Your Agent">
            </div>
            <p>
              <strong>Monitor Your Agent</strong>
            </p>
            <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_video.png" alt="Video icon"></span><a href="https://salesforce.vidyard.com/watch/7DfVkjiBRBiJoJpmbcAX8m" target="_blank"> Monitor and Improve an AI Agent</a></p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-analytics-and-monitoring" target="_blank">Agentforce Analytics and Monitoring</a>
            </p>
            <p>
              <a name="copilot_intro__image_q5h_kvm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_q5h_kvm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_agent_analytics.htm&amp;release=264.0.0&amp;type=5" title="Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.">Agent Analytics</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_optimize.htm&amp;release=264.0.0&amp;type=5" title="Use Agent Optimization to inspect agent sessions from the initial user request to the agent’s resolution.">Agent Optimization</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="copilot_intro__image_zc5_kvm_w2c"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="copilot_intro__image_zc5_kvm_w2c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/images/gen_ai_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback.htm&amp;release=264.0.0&amp;type=5" title="Collect and store Einstein generative AI audit and feedback data in Data 360 and enhance your generative AI applications with feedback analytics, prompt adjustments, and LLM tuning.">Einstein Audit and Feedback Data</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

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