Agentforce Analytics creates dashboards and reports built on Data Cloud objects.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
Note Agentforce Analytics is scheduled for retirement starting May 2026. We recommend
using Agent Analytics instead.
Important Starting June 17, 2025, Agentforce
(Default) will not include new features or improvements and isn’t available in new
Salesforce environments. We recommend migrating to Agentforce Employee agent for continued
enhancements and support. If you plan to transition to Agentforce Employee agent or make
related license changes, complete the migration of your existing Agentforce (Default) agents
in advance to avoid potential disruption in agent availability. If you can't complete the
migration in advance, you can create new agents after the transition, which can involve some
downtime. See Migrate from Agentforce (Default) to Agentforce Employee
Agent.
Objects
If your org includes Agentforce (Default), Agentforce Analytics uses these objects.
| OBJECT NAME | OBJECT TYPE | DESCRIPTION | SOURCE |
|---|---|---|---|
| BotDefinition_Home | Data Lake Object | Bots metadata such as Type and Label | CRM connector - BotDefinition |
| CopilotEvents | Data Lake Object | Chatbot logs that include every event generated by Copilot | CopilotEvents data stream |
| Copilot For Salesforce Apps Events | Data Lake Object | Agentforce (Default) events | Internal Copilot Events data transform |
| Copilot Analytics Calculator | Data Model Object | Metrics for Agentforce (Default) dashboard | CopilotAnalyticsCalculator DLO |
| Copilot for Salesforce Apps Events | Data Transforms | Bots event logs that are filtered for Agentforce (Default), including user names |
CopilotEvents BotDefinition_Home |
| Copilot for Salesforce Apps Events | Data Model Object | Agentforce (Default) events | CopilotForSalesforceAppsEvents DLO |
| PermissionSet_Home | Data Lake Object | List of permission sets | CRM connector - PermissionSet |
| PermissionSetAssignment_Home | Data Lake Object | List of permission sets assigned to user | CRM connector - PermissionSetAssignment |
| UserEngagement | Data Lake Object | User engagement data such as render and clicks | UserEngagement data stream |
| User_Home | Data Lake Object | User metadata | CRM connector - User |
| User Engagement | Data Model Object | User engagement data such as render and clicks | UserEngagement DLO |
If your org includes Agentforce Service Agents, Agentforce Analytics also uses these objects.
| OBJECT NAME | OBJECT TYPE | DESCRIPTION | SOURCE |
|---|---|---|---|
| ConversationDefinitionSession_Home | Data Lake Object | Metrics calculated in core per session | CRM connector - ConversationDefinitionSession |
| Service Agent Copilot Events | Data Transforms | Bots event logs filtered for Agentforce Service Agent |
CopilotChatbotEvents BotDefinition_Home |
| Service Agent Copilot Events | Data Lake Object | Agentforce Service Agent events | External Copilot Events data transform |
| Service Agent Copilot Events | Data Model Object | Agentforce Service Agent events | ServiceAgentCopilotEvents DLO |
| Service Agent Session Engagement | Data Model Object | Metrics per session and date for the Agentforce Service Agent report and dashboard | ServiceAgentSessionEngagement DLO |