This action updates fields on a customer’s contact record, such as the email address,
phone number, or postal address.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, UnlimitedEinstein
1 Edition, Agentforce 1 Edition, and Developer Editions. |
Action Details
To use this action, customize it according to your
business’s security standards. We recommend configuring your agent to confirm the
requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
| API Name |
UpdateCustomerContact |
| Reference Action Type |
Flow |
| Reference Action |
Update Customer Contact |
| Does this action execute one or more prompt templates? |
No |
