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Scheduler | Get Appointment Details for Scheduler

Retrieves the details of an existing service appointment.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Foundations or Agentforce 1 Editions
User Permissions Needed  
See Common User Access for Standard Agent Actions.

Action Details

API Name GetAppointmentDetailsForScheduler
Reference Action Type Flow
Reference Action FetchAppointmentInfo
Does this action execute one or more prompt templates? No

Considerations

  • To use this action, the user must be verified.
  • Display the user’s service appointments with status "None" or "Scheduled".
  • The appointment subagent that’s entered is matched exactly with the subagent marked on the appointment.
  • For contacts, service appointments with the same contact ID are displayed.
  • The scheduled start time of the appointments is shown in the time zone of the service territory.
  • For each appointment, the status, service territory, work type, and scheduled start time are displayed.