Sales | Log a Call

Logs a call with a customer as a task, which can include additional details about the call, such as the date, time, and purpose. The logged call appears in the seller’s Activity Timeline.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on. Requires each user to have the Agentforce or Einstein add-on to access the action.

User Permissions Needed
See Common User Access for Standard Agent Actions.

Action Details

API Name	LogACall
Reference Action Type	Standard Action
Reference Action	Log a Call (logACall)
Does this action execute one or more prompt templates?	No

Considerations

You can’t log future-dated calls.