---
schema_version: "1"
id: d83bfe94831b181eca4044b8ab77c9d7cf8589c83a3ec1c5bc9bc06e179a9375
title: Service | Identify Customer By Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_ref_identify_customer_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_identify_customer_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d271661af2734a3ae3476d311a6aa720febc85a00e9a4e6736be327f4803c370
description: This action identifies a customer by their email address and returns their contact record.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Service | Identify Customer By Email

This action identifies a customer by their email address and returns their contact record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations, or <strong>Agentforce 1</strong> or <strong>Einstein 1</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d141909e77">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d141909e80">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d141909e77 d141909e80 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See [Maintain Trust with Agentforce Actions](https://help.salesforce.com/s/articleView?id=service.service_agentforce_trusted_private_actions.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">IdentifyCustomerByEmail</td></tr><tr class=""><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td dir="ltr" class="slds-cell-wrap" style="vertical-align:top;">Identify Customer By Email</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>

## Considerations

- This action is a template containing example information. Customize it to your use case.