Gets a transcript for a voice or video call. This can be used to automate updates to records based on conversation data.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on and Einstein Conversation Insights. Requires each user to have the Agentforce or Einstein add-on to access the action. |
| User Permissions Needed | |
|---|---|
| To use Einstein Conversation Insights: | Sales Engagement Conversation Insights, Sales Cloud Bundle Included, Einstein Conversation Insights Included, OR Conversation Insights for Sales permission set |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | GetConversationTranscript |
| Reference Action Type | Standard Action |
Considerations
- The transcript must be available in order to retrieve it.
- The user calling the action must have Read access to the voice or video call.
- Video calls can retrieve the raw vendor transcript, but voice calls can retrieve the processed transcript only.