Gets intelligence information about a voice or video call, including any insights and a conversation summary if one is available.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on and Einstein Conversation Insights. Requires each user to have the Agentforce or Einstein add-on to access the action. |
| User Permissions Needed | |
|---|---|
| To use Einstein Conversation Insights: | Sales Engagement Conversation Insights, Sales Cloud Bundle Included, Einstein Conversation Insights Included, OR Conversation Insights for Sales permission set |
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | GetConversationIntelligence |
| Reference Action Type | Standard Action |
Considerations
- This feature requires access to video or voice call records.