Returns a case associated with a given contact record and case number.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Foundations, or Agentforce 1 or Einstein
1 Editions
|
Action Details
To use this action, customize it according to your
business’s security standards. We recommend configuring your agent to confirm the
requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce
Actions.
| API Name |
GetCaseByCaseNumber |
| Reference Action Type |
Flow |
| Reference Action |
Get Case By Case Number |
| Does this action execute one or more prompt templates? |
No |
