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Field Service | Get Appointments to Fill Gaps for Field Service

Searches for gaps for a specific service resource on a specific date and returns a list of suitable appointments in ranked order, considering business rules and objectives. This action is one of the actions provided by the Agentforce: Field Service Actions feature.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce or Einstein for Field Service or Industry add-on or included in Einstein 1 Edition or Agentforce 1 Edition for Field Service. Requires each user to have the Agentforce or Einstein for Field Service or Industry add-on to access the action.
User Permissions Needed
To use Field Service subagents and actions: Access Subagents and Actions for Field Service
See Common User Access for Standard Agent Actions.

Action Details

API Name Get Appointments to Fill Gaps for Field Service
Reference Action Type Standard Action
Does this action execute one or more prompt templates? No
Required Setup Set Up the Field Service Dispatcher Actions Subagent

See Also