---
schema_version: "1"
id: a1f9a2ed5540bb14d3eb3cc942ce9409da8d5ee834b5c71c26b34e7ec6cc5efa
title: Sales | Explore Conversation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_ref_explore_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_explore_conversation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52e7992edb5f97c8af091f86425d4f726638f99b88866e5c932d1e5cbd9ab307
description: Answers a user’s questions about a voice or video call based on the contents of the call transcript. For example, if the user enters, “What was the customer sentiment on the call?” in the Einstein panel, the action delivers an answer based on the customer’s language in the call transcript.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Sales | Explore Conversation

Answers a user’s questions about a voice or video call based on the contents of the call transcript. For example, if the user enters, “What was the customer sentiment on the call?” in the Einstein panel, the action delivers an answer based on the customer’s language in the call transcript.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on and Einstein Conversation Insights. Requires each user to have the Agentforce or Einstein add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d73462e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d73462e72 ">To use Call Explorer:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d73462e72 ">Einstein Sales Call Explorer</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d73462e72 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
                Actions</a>.</td>

          </tr>
        </tbody>
      </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">ExploreConversation</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=sales.eci_add_call_explorer.htm&amp;type=5&amp;language=en_US" target="_blank">Add Call Explorer to Voice Calls and Video Calls</a></td></tr></tbody></table>

## Considerations

- This feature requires access to video or voice call records.
- For more information, see [Considerations for Call Explorer](https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer_considerations.htm&language=en_US).