---
schema_version: "1"
id: 197c2fc0861147091e34bb923d0d261db6dc17fcc0fceb004e1dc7bd1cf3d5d1
title: Agent Actions in the Legacy Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/copilot_actions_legacy.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.copilot_actions_legacy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f517747e141a88f0a3d7bd363114b14cbdf22ba4f1ecf9319324e4d017ee71d5
description: Create and manage actions in the legacy Agentforce Builder.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agent Actions in the Legacy Builder

Create and manage actions in the legacy Agentforce Builder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

- **[Maintain Trust with Agentforce Actions in the Legacy Builder](https://help.salesforce.com/s/articleView?id=ai.service_agent_secure_actions.htm&release=264.0.0&type=5)**  
    Agents connected to employee channels, such as Lightning Experience, the Salesforce mobile app, and Slack, limit access to subagents and actions by default, based on the end user's context. Agentforce Service agents connected to customer channels, such as enhanced Messaging channels and Enhanced Chat, require additional configuration to ensure secure access. As you configure your agent, it's important to think through the security and identification requirements for your use case and only grant your agents the actions and access required to complete the tasks you want them to be able to complete autonomously on behalf of your customers. For sensitive actions, we recommend building customer verification directly into the action’s flow.
- **[Add an Action to a Subagent in the Legacy Builder](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_add.htm&release=264.0.0&type=5)**  
    To use an action with an agent, add it to a subagent. An action can be added to multiple subagents. When you add a subagent to an agent, Salesforce makes a copy of the subagent and its actions. Each agent and agent version has its own independent copy of subagents and actions.
- **[Create a Custom Agent Action in the Legacy Builder](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_custom.htm&release=264.0.0&type=5)**  
    With custom actions, you can extend your agent with Salesforce functionality so that it’s ready to assist users with tasks specific to your business. Build custom actions using Apex, flows, prompt templates, and API integrations.