Fetches a list of closed cases that are similar or related to the user’s query.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Data 360 and the Customer Signals Intelligence add-on |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | FindSimilarCases |
| Reference Action Type | Standard Action |
| Reference Action |
Find Similar Cases (findSimilarCases) |
| Does this action execute one or more prompt templates? | No |
Guidelines and Considerations
The Find Similar Cases action requires the activation of Customer Experience Intelligence.