---
schema_version: "1"
id: de9d5b91f0b53add0edebe4903264aabeb08c18a007e72d52f2773ab81c40a1d
title: Agentforce Voice Limitations for Real-time Streaming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agentforce_voice_realtime_streaming_limitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agentforce_voice_realtime_streaming_limitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ab260dc7b1862116779093039191c15403953d852cd247fe6470be1263a66e45
description: Consider these limitations when using Real-time Streaming.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Agentforce Voice Limitations for Real-time Streaming

Consider these limitations when using Real-time Streaming.

- Agentforce Voice with Real-time Streaming doesn’t support hold music configured in Salesforce. If it’s configured for the agent in Salesforce, the customer doesn’t hear any music while on hold.