---
schema_version: "1"
id: fb571c45a5748826dc1ca4ccc327ee01dfd7a8110dfbc63a40304a9231326531
title: Procured Phone Number Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agentforce_voice_phone_number_statuses.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agentforce_voice_phone_number_statuses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d074f1b6d2b4b87418bd5259503cb3b6b59466f3f0cc8358d2f29225cc1919fd
description: Review the possible statuses of procured phone numbers. To route a call to an agent with a procured phone number, the number must have a Live status.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Procured Phone Number Statuses

Review the possible statuses of procured phone numbers. To route a call to an agent with a procured phone number, the number must have a Live status.

This table describes the different statuses for phone numbers and what to do if the status isn’t Live.

 
| Status | Description |
| --- | --- |
| Cancelled | Indicates that the phone number procurement failed. If you see this status, procure a new phone number. |
| Live | Indicates that the phone number procurement is complete. The number is fully provisioned and ready to be used in a channel. |
| Provisioning | Indicates that the external provisioning process began. The phone number procurement is in progress. Wait a bit and then refresh the status. |
| Requested | Indicates that the procurement request initiated, but the external provisioning process hasn't started yet. Wait a bit and then refresh the status. |