--- schema_version: "1" id: d9e7734ddc4a1ea692c87031c299c4640e81d681796a71703defe74c6ea8e0f5 title: Choose Evaluations collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_testing_center_evaluations.md canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_testing_center_evaluations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 3f586c2e67edfa9e88f4eece96eb789df51085f1e684ee516dda535ab15b9b7c description: Evaluations measure your AI agent’s performance across key areas. Default evaluations include response accuracy, subagent assertion, and action assertion. To better match your testing goals, you can add quality-focused evaluations like completeness, coherence, conciseness, latency, and instruction adherence. Selecting the right mix of evaluations gives you the insights you need to strategically refine and improve your agent. products: - Agentforce - Cross Cloud release: "264" --- # Choose Evaluations Evaluations measure your AI agent’s performance across key areas. Default evaluations include response accuracy, subagent assertion, and action assertion. To better match your testing goals, you can add quality-focused evaluations like completeness, coherence, conciseness, latency, and instruction adherence. Selecting the right mix of evaluations gives you the insights you need to strategically refine and improve your agent. ### Required Editions

This article applies to:	Legacy Agentforce Testing Center in Setup
This article doesn’t apply to:	New Testing Center in Agentforce Studio (Beta)

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

User Permissions Needed
To create tests in the Testing Center:	Manage AI Agents AND the required permissions for your agent type

1. Select the evaluations you want the test to run. Default evaluations are always tested, but you can select Response Quality Metrics to focus your tests on specific areas. Response quality evaluations measure the Agentforce Testing Center's three key quality criteria: accuracy (correct information), relevance (addressing intent and context), and voice and tone (assessing style and brand alignment).

Evaluation	Definition
Default Evaluations
Response Evaluation	We send the test utterance to the agent and record the response. An LLM judge determines the expected response, compares it to the agent's response, and assigns a score. The Expected Response field should reflect the response you expect the agent to give. A common mistake is including instructions about the response like "the agent should mention the order number and be polite." This produces inaccurate scores.
Subagent Assertion	AI-generated test utterances are designed to trigger your agent to select their assigned subagents. So, the subagent assertion evaluation determines if your agent selected the correct subagents based on the utterance.
Action Assertion	Similar to the subagent assertion, AI-generated test-utterances are designed to trigger your agent to select specific actions. The action assertion checks that the agent selects the right actions and includes all of the expected actions based on the utterance.
Response Quality Evaluations
Completeness	Checks whether the agent sufficiently covered the desired content, including all important pieces of information that are expected from the utterance.
Coherence	Assesses if the response was transformed into grammatically correct, conversational language. For example, if information has been taken from Salesforce objects and delivered as raw data like JSON structures.
Conciseness	Evaluates if the response is short but accurate.
Latency	Test execution time, measured in milliseconds.
Instruction Adherence	Checks how well the agent interprets and fully follows the subagent instructions, addressing key points and providing required information. Learn more about Instruction Adherence in Help.

2. Check over your test selections and click **Save & Run**. Generating tests consumes credits, so make sure you are happy with your configuration before running. When Agentforce finishes generating the tests, they’ll appear in the Testing Center. When the status is Ready to Run, to run the tests directly click **Run Tests**, or download them as a CSV to make edits. After editing, upload the CSV back into the Testing Center to run tests on your updated cases. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png) Note Generative AI can generate test cases for Account, Lead, Opportunity, and Contact objects. With specific instructions in the description, it can also create test cases for custom objects and the Answer Questions with Knowledge action. For example, for custom objects, use a description similar to this: “Generate test cases for \[custom object name\]. Sample utterances are: \[sample utterance related to custom object\], \[sample utterance related to custom object\].” To have AI create test cases for the Answer Questions with Knowledge action, use a description similar to this: “Generate test cases for the Answer Questions with Knowledge action. Use the following knowledge articles for generating tests: \[title of an article\], \[title of an article\].” #### See Also - [Instruction Adherence](https://help.salesforce.com/s/articleView?id=ai.agent_guardrails_instruction_adherence.htm&release=264.0.0&type=5 "Instruction adherence is an agent guardrail that evaluates how well your agents interpret subagent instructions when generating responses.")