---
schema_version: "1"
id: f0a307b9ddcce6ccc1e79ea42a80213c9e7cbccd57a6ecb5f24944c13c1d71ef
title: Run Quality Scorers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_studio_testing_center_quality_evaluations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_studio_testing_center_quality_evaluations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 130e651c044e04fd054a730da403ceb39dd53964dcd0fc94a5650b1f0518c9a0
description: Response quality scorers measure your agent's accuracy and relevance.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Run Quality Scorers

Response quality scorers measure your agent's accuracy and relevance.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;"><a name="agent_studio_testing_center_quality_evaluations__image_ewv_dvs_c3c"><!-- --></a>
              <div><img id="agent_studio_testing_center_quality_evaluations__image_ewv_dvs_c3c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/resources/images/checkmark.png" alt="green checkmark"></div>
              <p style="margin-bottom:0;"><strong>This article applies to:</strong></p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">New Testing Center in Agentforce Studio (Beta)</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;"><a name="agent_studio_testing_center_quality_evaluations__image_qxv_cvs_c3c"><!-- --></a>
              <div><img id="agent_studio_testing_center_quality_evaluations__image_qxv_cvs_c3c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/resources/images/crossmark.png" alt="red crossmark"></div>
              <p style="margin-bottom:0;"><strong>This article doesn’t apply to:</strong></p>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Legacy Agentforce Testing Center in Setup</td>

          </tr>
        </tbody>
      </table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d184549e123">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d184549e123 ">To create tests in the Testing Center:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d184549e123 ">
              <p>Manage Agentforce Grids</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Manage Agentforce Testing</p>
            </td>

          </tr>
        </tbody>
      </table>

Response quality scorers measure the Agentforce Testing Center's three key quality criteria: accuracy (correct information), relevance (addressing intent and context), and voice and tone (assessing style and brand alignment).

1. Select the scorerss that you want to run on your test cases.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:40.98360655737705%"> <col style="width:59.01639344262295%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><strong>Evaluation</strong></td><td class="slds-cell-wrap" style="vertical-align:top;"><strong>Definition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Completeness</td><td class="slds-cell-wrap" style="vertical-align:top;">Checks whether the agent sufficiently covered the relevant content, including all important pieces of information expected from the utterance.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Coherence</td><td class="slds-cell-wrap" style="vertical-align:top;">Assesses if the response was transformed into grammatically correct, conversational language. For example, if information is taken from Salesforce objects and delivered as raw data like JSON structures.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Conciseness</td><td class="slds-cell-wrap" style="vertical-align:top;">Asseses if the response is short but accurate.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Latency</td><td class="slds-cell-wrap" style="vertical-align:top;">Test execution time, measured in milliseconds.</td></tr></tbody></table>
2. Once Agentforce finishes generating tests, they appear under Test Cases. Depending on the size and complexity of the request, this process can take anywhere from a few minutes to several hours. You may need to refresh the testing suite to see your test cases. When the test cases appear, click **Run Test**. Agentforce begins running your evaluations on the test cases.