---
schema_version: "1"
id: dfe2f115e08b337a48d4a99c884542b968f53cde5f522cfe45187e885a186792
title: Default Scorers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_studio_testing_center_default_evaluations.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_studio_testing_center_default_evaluations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 694da7a1d17dae598fbcf904fa196b6e5cba310a4a2a2bbac9dfa9160f9b6c2e
description: Default scorers measure your AI agent's performance across response accuracy, subagent assertion, and action assertion.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Default Scorers

Default scorers measure your AI agent's performance across response accuracy, subagent assertion, and action assertion.

### Required Editions

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          <td class="slds-cell-wrap" style="vertical-align:top;"><a name="agent_studio_testing_center_default_evaluations__image_ewv_dvs_c3c"><!-- --></a>
            <div><img id="agent_studio_testing_center_default_evaluations__image_ewv_dvs_c3c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/resources/images/checkmark.png" alt="green checkmark"></div>
            <p style="margin-bottom:0;"><strong>This article applies to:</strong></p>
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          <td class="slds-cell-wrap" style="vertical-align:top;">New Testing Center in Agentforce Studio (Beta)</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;"><a name="agent_studio_testing_center_default_evaluations__image_qxv_cvs_c3c"><!-- --></a>
            <div><img id="agent_studio_testing_center_default_evaluations__image_qxv_cvs_c3c" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/generative_ai/resources/images/crossmark.png" alt="red crossmark"></div>
            <p style="margin-bottom:0;"><strong>This article doesn't apply to:</strong></p>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Legacy Agentforce Testing Center in Setup</td>

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<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d196444e119">User Permissions
            Needed</th>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d196444e119 ">To create tests in the Testing Center:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d196444e119 ">
            <p>Manage Agentforce Grids</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Manage Agentforce Testing</p>
          </td>

        </tr>
      </tbody>
    </table>

Default scorers always run on every test. The scorers available depend on whether you're running turn-level or conversation-level tests.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note Subagent and Action scorers are available in both testing types under different names. In turn-level testing they appear as Subagent Assertion and Action Assertion. In conversation-level testing they appear as Subagent Evaluation and Actions Evaluation.

## Turn-Level Scorers

 
| Scorer | Definition |
| --- | --- |
| Response Evaluation | We send the test utterance to the agent and record the response. An LLM judge determines the expected response, compares it to the agent's response, and assigns a score. |
| Subagent Assertion | AI-generated test utterances are designed to trigger your agent to select their assigned subagents. This scorer determines if your agent selected the correct subagent based on the utterance. |
| Action Assertion | AI-generated test utterances are designed to trigger your agent to select specific actions. This scorer checks that the agent selects the right actions based on the utterance. |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ai-generative_ai-264-0-0-production-enus/f8ef6498-d7b2-44e3-9b34-ffd5a850aae9/images/icon_note.png)

Note The Expected Response field should reflect the response you expect the agent to give. A common mistake is including instructions about the response like "the agent should mention the order number and be polite." This produces inaccurate scores.

## Conversation-Level Scorers

 
| Scorer | Definition |
| --- | --- |
| Task Resolution | Returns a pass or fail based on whether the agent resolved the user's issue. |
| Subagent Evaluation | AI-generated test utterances are designed to trigger your agent to select their assigned subagents. This scorer determines if your agent selected the correct subagent based on the utterance. |
| Actions Evaluation | AI-generated test utterances are designed to trigger your agent to select specific actions. This scorer checks that the agent selects the right actions based on the utterance. |