Standard Adaptive Response Format Reference

Standard adaptive response formats are included with standard connections and are built to work with specific channels, interfaces, or apps.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations, or Agentforce 1 or Einstein 1 Editions

Adaptive Response Format: Rich Link Response
A rich link response is a web page link with a title and image. Currently, rich link response is available for Agentforce Service Agent only.
Adaptive Response Format: Rich Choice Response
A rich choice response is a question with a list of records specific to the end-user. Currently, rich choice response is available for Agentforce Service Agent only.
Adaptive Response Format: Time Picker
A time picker response is a list of available time slots. Currently, time picker response is available for Agentforce Service Agent only.

Standard Adaptive Response Format Reference

Required Editions

See Also