---
schema_version: "1"
id: fc07cf3c27995215bc7354f65569542048885851e309ec3cb8e574149288bd60
title: Set Up Connections in the Legacy Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_response_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_response_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 43006166f966b85adb18c08b02ad2a3c370c2979d868af7c8a4d2c23bb5f86b2
description: To get started with deploying your agent to channels, set up connections. Each connection includes behind-the-scenes instructions that help an agent reason and respond for one or more channels. Each connection contains adaptive response formats that help your agent structure responses and deliver multimedia content, such as images, buttons, links, and videos. You can find adaptive response formats and other settings, including the Omni-Channel flows that route conversations to and from an agent, in your connection settings.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Set Up Connections in the Legacy Builder

To get started with deploying your agent to channels, set up connections. Each connection includes behind-the-scenes instructions that help an agent reason and respond for one or more channels. Each connection contains adaptive response formats that help your agent structure responses and deliver multimedia content, such as images, buttons, links, and videos. You can find adaptive response formats and other settings, including the Omni-Channel flows that route conversations to and from an agent, in your connection settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions. <a href="https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&amp;release=264.0.0&amp;type=5" title="Learn about agent types and default templates for specific clouds and common use cases.">Required add-on licenses vary by agent type.</a></td></tr></tbody></table>

 
| User Permissions Needed |   |
| --- | --- |
| To build and manage agents: | Manage AI Agents AND [the required permissions for your agent type](https://help.salesforce.com/s/articleView?id=ai.agent_setup_explore_types.htm&type=5&language=en_US) |

Before you begin, create an agent and turn on the required features for your channels.

1. From Setup, in the Quick Find box, enter Agent, and then select **Agentforce Agents**.
2. Click the name of your agent. Then, on the Details page, click **Open in Builder**.
3. In the legacy builder, click the **Connections** tab. On the panel, if you see an option to turn on the updated connections experience, click **Turn It On**.
4. To add a connection your agent, click **Add**. Depending on the agent template that your agent uses, some connections are included by default.
5. On the Add Connections window, select one or more connections. Then, click **Add to Agent**. You only see the connections available for your agent. For more information about each connection, see [Standard Agent Connection Reference](https://help.salesforce.com/s/articleView?id=ai.agent_surfaces_ref.htm&release=264.0.0&type=5 "Each connection gives your agent context about specific channels.").
6. On the Connections panel, you see the connections that you added to your agent. To complete setup for a connection, click the connection name.

After you complete setup for a connection, you can test it by chatting with your agent on the connected channel.

#### See Also

- [Standard Agent Connection Reference](https://help.salesforce.com/s/articleView?id=ai.agent_surfaces_ref.htm&release=264.0.0&type=5 "Each connection gives your agent context about specific channels.")
- [Standard Adaptive Response Format Reference](https://help.salesforce.com/s/articleView?id=ai.agent_response_ref.htm&release=264.0.0&type=5 "Standard adaptive response formats are included with standard connections and are built to work with specific channels, interfaces, or apps.")