---
schema_version: "1"
id: a182c4a666726b4e786680954fcd8eb713943e6914230f1515ba778d4abd6628
title: Volunteer Management | Match Volunteers to Shifts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_volunteer_mgmt_match_volunteers_to_shifts.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_volunteer_mgmt_match_volunteers_to_shifts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a8377c150fbcdba4037fad1a9f3b8b42fa71a38c920c40d75680fcf4d371e776
description: Find suitable volunteers to fill open shifts based on the time, location, and qualification requirements. Return volunteers that meet the shift requirements and generate a list from the results to use as a contact list to request that the volunteers sign up for the open shift.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Volunteer Management | Match Volunteers to Shifts

Find suitable volunteers to fill open shifts based on the time, location, and qualification requirements. Return volunteers that meet the shift requirements and generate a list from the results to use as a contact list to request that the volunteers sign up for the open shift.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Nonprofit add-on or included in Agentforce 1 Nonprofit Edition. Requires each user to have the Agentforce for Nonprofit add-on to access the action.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d203080e70">Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d203080e70 ">To use Volunteer Management:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d203080e70 ">Manage Volunteer Data</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d203080e70 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">MatchVolunteersToShifts</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">Connect API</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr></tbody></table>