---
schema_version: "1"
id: 5b09a95c2f394ad2c2682a4ef5b6b93988ee0ef9bf98568be9a17089188419be
title: Sales | Update AI-Generated Action Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_update_ai_gen_action_item.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_update_ai_gen_action_item.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 801aadf65f6ba2b79b1c910516c24f49625a753493e56a4663c06de2a3a74d90
description: Updates the status of an AI-generated action item record. The action tracks the lifecycle and completion state of recommendations and tasks that Agentforce Sales agent generates. Agentforce acts on these recommendations automatically, or human users review them, depending on org settings. Agentforce Sales Management calls this action.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Sales | Update AI-Generated Action Item

Updates the status of an AI-generated action item record. The action tracks the lifecycle and completion state of recommendations and tasks that Agentforce Sales agent generates. Agentforce acts on these recommendations automatically, or human users review them, depending on org settings. Agentforce Sales Management calls this action.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Sales or Agentforce for an Industry add-on, or included in Agentforce 1 Sales or an Industry Edition. Requires each user to have the Agentforce for Sales or Agentforce for an Industry add-on to access the actions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d40855e70">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d40855e73">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40855e70 ">To use a Sales Management agent:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d40855e73 ">Use Agentforce Sales Management</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40855e70 ">To use Agentforce Pipeline Management:</td>

          <td data-label="" class="slds-cell-wrap" style="vertical-align:top;" headers="d40855e73 ">Use Agentforce Pipeline Management permission set</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d40855e70 d40855e73 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">UpdateAiGenActionItem</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard Action</td>

          </tr>

          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">No</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p style="margin-bottom:0;"><a href="https://help.salesforce.com/s/articleView?id=sales.pipeline_mgmt_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Agentforce Pipeline
                  Management</a></p>
            </td>

          </tr>
        </tbody>
      </table>

## Guidelines and Considerations

- In the Agentforce panel, this action can only be initiated through the Sales Management agent.
- This action tracks whether a user has already accepted or rejected a suggestion, preventing duplicate actions.
- Only the agent user can create AiGenActionItem records.
- This action requires Sales Account Plans and Pipeline Management. Without them, you get an `InvocableTarget not found` error when trying to use or clone agents that reference this action.