Reopens a swarm, updating member statuses and handling Omni Skills routing as needed.
This action supports multiple reopen strategies and ensures there are no duplicate member
assignments.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance,
and Unlimited Editions with the Einstein for Service add-on |
| User Permissions Needed |
| To execute actions in Agentforce (Default): |
Use Agentforce Default Agent |
| To use prompt templates: |
Prompt Template User |
Action Details
| API Name |
ReopenSwarmProcedure |
| Action Type |
Standard |
| Reference Action Type |
Standard Action |
| Inputs |
isOmniSkillsRoutingEnabled, recordId, reopenMethod, swarmId, swarmMembers |
| Outputs |
swarmMembersNotAddedUsingOmni, validSwarmMembers |
| Does this action execute one or more prompt templates? |
No |
