Initiates a swarm in response to a swarm request. Used to get subject matter experts collaborating to respond and resolve customer issues.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Service add-on |
| User Permissions Needed | |
|---|---|
| To execute actions in Agentforce (Default): | Use Agentforce Default Agent |
| To use prompt templates: | Prompt Template User |
Action Details
| API Name | BeginSwarm |
| Action Type | Standard |
| Reference Action Type | Flow |
| Inputs | recordId |
| Outputs | salesforceChannelId, swarmType |
| Does this action execute one or more prompt templates? | No |