---
schema_version: "1"
id: 3c89608868ff6eb25a99759656d6932263729c4ac394e2b47cf694b1b424383b
title: Slack | Start a Conversation with an Agent in Slack
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ai/264-0-0/agent_ref_slack_start_conversation_with_an_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=ai.agent_ref_slack_start_conversation_with_an_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7d569d5fa44e888ced9bd8c9e49a46ab62c3409928aabaed2e01193585030844
description: Starts a conversation with an Agentforce agent in a Slack direct message. After the conversation is initiated, the recipient can interact with the agent.
products:
  - Agentforce
  - Cross Cloud
release: "264"
---
# Slack | Start a Conversation with an Agent in Slack

Starts a conversation with an Agentforce agent in a Slack direct message. After the conversation is initiated, the recipient can interact with the agent.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations, or <strong>Agentforce 1</strong> or <strong>Einstein 1</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d20633e77">User Permissions Needed</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20633e80">&nbsp;</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d20633e77 d20633e80 ">See <a href="https://help.salesforce.com/s/articleView?id=ai.agent_actions_common_perms.htm&amp;type=5&amp;language=en_US" target="_blank">Common User Access for Standard Agent
              Actions</a>.</td>

        </tr>
      </tbody>
    </table>

## Action Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">API Name</td><td class="slds-cell-wrap" style="vertical-align:top;">StartASlackConversationWithAnAgent</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action Type</td><td class="slds-cell-wrap" style="vertical-align:top;">Flow</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Reference Action</td><td class="slds-cell-wrap" style="vertical-align:top;">StartASlackConversationWithAnAgent</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Does this action execute one or more prompt templates?</td><td class="slds-cell-wrap" style="vertical-align:top;">No</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Setup</td><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://slack.com/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack" target="_blank">Set up and manage Agentforce in Slack</a></td></tr></tbody></table>

## Guidelines and Considerations

- Employee agent types can only trigger flows in the context of the user calling the agent.
- Some flows, such as auto-launched and scheduled flows ‌don’t work as expected.

#### See Also

- [Set up and manage Agentforce in Slack](https://slack.com/intl/en-in/help/articles/36218109305875-Set-up-and-manage-Agentforce-in-Slack)
- [Connect Salesforce and Slack](https://slack.com/intl/en-in/help/articles/30754346665747-Connect-Salesforce-and-Slack)